Customer Engineer

Summary

AegisAI is redefining email and cybersecurity with native, Agentic AI threat detection. The Customer Engineer will drive enterprise technical evaluations, API-first installations, threat data analysis, and custom security integrations while bridging Agentic AI capabilities with security operations teams. The role also translates customer feedback and technical requirements into product improvements through collaboration with Engineering, Threat Intelligence, and Product teams.

Responsibilities

• Architect Enterprise AI Security Solutions: Partner closely with Enterprise Account Executives to design, present, and position AegisAI’s platform to CISOs, Security Architects, and SecOps leaders
• Drive API-First Onboarding & PoCs: Guide prospective clients through seamless, read-only API deployments—enabling enterprise customers to connect AegisAI in under 5 minutes without MX record changes or downtime
• Analyze & Deliver Threat Reports: Parse raw detection data, benchmark AegisAI against legacy SEGs, and present compelling threat audits to prospects, demonstrating zero-day threats, BEC, and impersonation attempts caught
• Master Agentic AI & AI Risk: Deeply understand our Agentic AI detection models, AI Red Teaming agents, and Shadow AI/SaaS discovery capabilities to clearly articulate •how• our models operate compared to basic machine learning or rule-based engines
• Customer-to-Product Feedback Loop: Work directly with our Engineering, Threat Intelligence, and Product teams to translate customer feedback, API feature requests, and edge cases into our product roadmap

Skills

• 3+ years of experience as a Sales Engineer, Solutions Architect, or Technical Account Manager in Cybersecurity (Email Security, Cloud Security, SIEM/SOAR, or Identity Management preferred)
• AI & Machine Learning Fluency: Strong conceptual and technical understanding of modern AI architectures, NLP, agentic systems, and how ML models detect anomalous payload-less attacks
• Hands-on API & Cloud Technical Skills: Comfortable with REST APIs, cloud email infrastructure (Microsoft 365, Google Workspace), and basic scripting/querying to inspect log data and troubleshoot API integrations
• Data-Driven Storytelling: Demonstrated ability to take raw threat detection analytics and translate them into executive-level risk assessments for CISOs and security stakeholders
• Fast-Paced Startup Mentality: Thrives in a rapidly scaling Series A environment where flexibility, ownership, and direct collaboration with engineering are daily requirements
• Experience competing against or replacing traditional Secure Email Gateways (SEGs)
• Knowledge of Shadow AI discovery, SaaS governance, or enterprise identity risk
• Background in threat hunting, SOC analysis, or detection engineering

Qualifications

Must Haves

• 3+ years of experience as a Sales Engineer, Solutions Architect, or Technical Account Manager in Cybersecurity (Email Security, Cloud Security, SIEM/SOAR, or Identity Management preferred)
• AI & Machine Learning Fluency: Strong conceptual and technical understanding of modern AI architectures, NLP, agentic systems, and how ML models detect anomalous payload-less attacks
• Hands-on API & Cloud Technical Skills: Comfortable with REST APIs, cloud email infrastructure (Microsoft 365, Google Workspace), and basic scripting/querying to inspect log data and troubleshoot API integrations
• Data-Driven Storytelling: Demonstrated ability to take raw threat detection analytics and translate them into executive-level risk assessments for CISOs and security stakeholders
• Fast-Paced Startup Mentality: Thrives in a rapidly scaling Series A environment where flexibility, ownership, and direct collaboration with engineering are daily requirements

Nice to Haves

• Experience competing against or replacing traditional Secure Email Gateways (SEGs)
• Knowledge of Shadow AI discovery, SaaS governance, or enterprise identity risk
• Background in threat hunting, SOC analysis, or detection engineering

Benefits

• Equity packages
• Comprehensive benefits