Controls Engineer - Lifecycle Services

Summary

Aegis Sortation is a leader in the intralogistics technology and innovation space. They are seeking a Controls Engineer to join their Lifecycle Services support team, focusing on customer support, remote troubleshooting, and maintaining uptime for automated equipment.

Responsibilities

• Serve on a 24/7 rotating support desk as a first point of contact for customer calls, remotely diagnosing and resolving issues on Aegis automated sortation and material handling systems
• Remotely troubleshoot and tune PLC and HMI controls (Rockwell/Allen-Bradley required; Siemens, Schneider, Beckhoff a plus), including network I/O, VFDs, servos, and camera/scanner ID systems
• Mobilize on short notice for on-site support when an issue cannot be resolved remotely, including immediate travel to customer sites
• Perform scheduled equipment health checks and system audits, document findings, and recommend corrective actions at customer sites
• Participate in preventive maintenance (PM) planning and execution to maximize uptime and extend equipment life
• Implement small code and configuration changes following the Aegis change request / change management procedure
• Deliver formal and informal customer and operator training on Aegis equipment
• Build and maintain the installed-base knowledge (what technology is deployed where) and develop troubleshooting scripts and runbooks for the support team
• Escalate complex issues to product development and engineering, partnering with them to resolve root causes and feed product improvements back into the business
• Support commissioning and integration activities as needed during periods of lower support demand

Skills

• Degree in Electrical Engineering, Electrical Engineering Technology, Mechatronics, or equivalent hands-on experience
• 3+ years in controls engineering, field service, or maintenance of automated material handling or comparable industrial automation systems
• Proficiency troubleshooting and programming PLCs (Rockwell/Allen-Bradley required; Siemens, Schneider, Beckhoff a plus) and HMIs (FactoryTalk View / Optix, Ignition, Wonderware, etc.)
• Proven ability to troubleshoot remotely and calmly under pressure with a customer on the line
• Working knowledge of industrial communication networks (EtherNet/IP, Profinet, Profibus, Modbus, IO-Link) and 480VAC 3-phase, 120VAC, and 24VDC control circuits
• Ability to read electrical and mechanical layout drawings (AutoCAD / AutoCAD Electrical)
• Willingness to work a 24/7 rotating on-call schedule
• Willingness and ability to travel on short notice (25–40%), with a valid driver's license and the ability to fly
• Strong customer-facing communication and the ability to train operators and technicians
• Post and parcel experience required or strongly preferred; distribution & freight, e-commerce, and/or airport & baggage experience is a plus
• Certifications (e.g., OSHA 10/30, relevant PLC certifications) preferred

Qualifications

Must Haves

• Degree in Electrical Engineering, Electrical Engineering Technology, Mechatronics, or equivalent hands-on experience
• 3+ years in controls engineering, field service, or maintenance of automated material handling or comparable industrial automation systems
• Proficiency troubleshooting and programming PLCs (Rockwell/Allen-Bradley required; Siemens, Schneider, Beckhoff a plus) and HMIs (FactoryTalk View / Optix, Ignition, Wonderware, etc.)
• Proven ability to troubleshoot remotely and calmly under pressure with a customer on the line
• Working knowledge of industrial communication networks (EtherNet/IP, Profinet, Profibus, Modbus, IO-Link) and 480VAC 3-phase, 120VAC, and 24VDC control circuits
• Ability to read electrical and mechanical layout drawings (AutoCAD / AutoCAD Electrical)
• Willingness to work a 24/7 rotating on-call schedule
• Willingness and ability to travel on short notice (25–40%), with a valid driver's license and the ability to fly
• Strong customer-facing communication and the ability to train operators and technicians

Nice to Haves

• Post and parcel experience required or strongly preferred; distribution & freight, e-commerce, and/or airport & baggage experience is a plus
• Certifications (e.g., OSHA 10/30, relevant PLC certifications) preferred

Benefits

• Health insurance
• 401k
• Paid time off
• 10 Company Holidays
• Professional development opportunities