Analyst, Channel Operations

Summary

AG1 is a health and wellness company focused on empowering people to take ownership of their health through science-based foundational nutrition. The Analyst, Channel Operations will manage the day-to-day operational backbone of AG1's Amazon and Walmart marketplace channels, including listings, inventory, compliance, permissions, data reporting, issue resolution, and support for channel testing and growth initiatives.

Responsibilities

• Own first-pass operational triage across Amazon and Walmart: VTR, MCF corrections, mixed orders, FBA quarantine, expiry and removal orders, disbursement issues, and NetSuite mismatches
• Manage inventory health and inbound shipments to keep us at 100% in-stock on FBA, confirm the right quantities are shipping in, and flag stock-out and overstock risk before it lands
• Execute listing and catalog work: new SKU and pack-size setup across Amazon and Walmart, variation and content updates, and pack-out recommendations for bulk offerings
• Own access and permissions administration across Seller Central US/UK/DE/AU and the Ads Console, including the KYC, identity documentation, and data-entry steps across accounts
• Support compliance and documentation workstreams: EU KYC and verification, GMP certificate sourcing, supplement facts updates, and food-business documentation
• Run recurring data pulls and exports (Tiger Tracks, AU orders, agency reporting handoffs) on a reliable cadence, with clean and consistent formatting
• Support AE markets and affiliate and partner operations, including account connections and creator sampling programs across MCF and Levanta
• Help execute the channel testing roadmap — build test documentation, launch A/B tests on images, video, A+ content, and SEO, and track results
• Keep a clean record of open issues, cases, and appeals, and know when to escalate to Supply Chain, Finance, DIT, or our agency partner
• Contribute to weekly channel reporting and highlight the trends, anomalies, and opportunities you spot in the data

Skills

• Strong spreadsheet skills — pivot tables, lookups, and disciplined data hygiene — with comfort reconciling reports across multiple systems
• Exceptional attention to detail and follow-through. You close loops without reminders, and nothing sits in your queue unattended
• Comfort with repetitive, high-volume operational work and with ambiguity
• Clear, concise written communication
• Sound judgment on prioritization and escalation
• Genuine curiosity about marketplace growth, pricing, advertising, SEO, and testing — and the ambition to grow into it
• Bachelor's degree in business, marketing, supply chain, or a related field
• 1–3+ years in e-commerce, marketplace, or retail operations; agency, rotational, or analyst-program backgrounds welcome
• Exposure to ERP or inventory systems (NetSuite or equivalent) and to fulfillment and supply chain workflows a plus
• Hands-on Amazon Seller Central experience strongly preferred; Walmart Seller Center and international marketplaces (UK/DE/AU) a plus

Qualifications

Must Haves

• Strong spreadsheet skills — pivot tables, lookups, and disciplined data hygiene — with comfort reconciling reports across multiple systems
• Exceptional attention to detail and follow-through. You close loops without reminders, and nothing sits in your queue unattended
• Comfort with repetitive, high-volume operational work and with ambiguity
• Clear, concise written communication
• Sound judgment on prioritization and escalation
• Genuine curiosity about marketplace growth, pricing, advertising, SEO, and testing — and the ambition to grow into it
• Bachelor's degree in business, marketing, supply chain, or a related field

Nice to Haves

• 1–3+ years in e-commerce, marketplace, or retail operations; agency, rotational, or analyst-program backgrounds welcome
• Exposure to ERP or inventory systems (NetSuite or equivalent) and to fulfillment and supply chain workflows a plus
• Hands-on Amazon Seller Central experience strongly preferred; Walmart Seller Center and international marketplaces (UK/DE/AU) a plus

Benefits

• Performance-based incentive plans
• 100% remote working environment (excluding Laboratory positions)
• Paid holidays
• Company-wide reset and reflect days
• Unlimited PTO (based on your country of residence)
• In-person team meetups for optimal collaboration, team building and accelerating productivity
• Access to AG1 products and branded swag
• Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members
• All other benefits and insurances as required by law, based on your specific country of residence
• Stock option allocation for eligible roles