Operations Analyst

Summary

One Inc provides digital payment solutions for the insurance industry. The Operations Analyst I will analyze data, identify trends and optimization opportunities, improve reporting structures, automate reporting tools, and deliver actionable insights to support data-driven decisions across operations and partner teams.

Responsibilities

• Identify optimization opportunities by analyzing our carrier network
• Monitor client performance post go-live and refine projection models
• Automate reporting tools, design consumable graphics and conduct ad hoc product analysis to communicate business insights
• Conduct exploratory data analysis to understand user behavior, product trends and areas of opportunity
• Coordinate research requests with internal and external stakeholders and provide deliverables in a timely manner

Skills

• * Bachelor's or Master's degree in Business Analytics, Finance, Marketing, Statistics, Math, or Computer Science or equivalent combination of experience
• * Up to 2 years experience working with large datasets; ability to connect to multiple data sources
• * Experience using reporting and visualization tools (Power BI, Tableau, PowerPoint, Excel)
• * Ability to self-start and self-direct work in an unstructured environment
• * Must be extremely collaborative and comfortable dealing with ambiguity
• * Ability to quickly learn new concepts and products
• * Attention to detail with ability to think strategically
• * Excellent communication, writing and presentation skills
• * Environment: | Standard indoor office setting; exposure to computer screens. |
• * Physical: | Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers.  Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. |
• * Vision: | See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. |
• * Hearing: | Ability to hear in the normal audio range with or without corrections. |

Qualifications

Must Haves

• * Bachelor's or Master's degree in Business Analytics, Finance, Marketing, Statistics, Math, or Computer Science or equivalent combination of experience
• * Up to 2 years experience working with large datasets; ability to connect to multiple data sources
• * Experience using reporting and visualization tools (Power BI, Tableau, PowerPoint, Excel)
• * Ability to self-start and self-direct work in an unstructured environment
• * Must be extremely collaborative and comfortable dealing with ambiguity
• * Ability to quickly learn new concepts and products
• * Attention to detail with ability to think strategically
• * Excellent communication, writing and presentation skills
• * Environment: | Standard indoor office setting; exposure to computer screens. |
• * Physical: | Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers.  Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. |
• * Vision: | See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. |
• * Hearing: | Ability to hear in the normal audio range with or without corrections. |

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• A commitment to a solid work/life balance
• A policy of promoting from within whenever possible