Interactive Account Manager

Summary

AGS - American Gaming Systems is seeking an Interactive Account Manager to help drive revenue in the interactive gambling space. The role manages client accounts, develops and implements marketing and account strategies, analyzes performance data, supports product placement, and builds strong operator partnerships.

Responsibilities

• Own account development based on a deep understanding of clients' KPIs
• Work with operators to understand their business objectives and customize AGS offering to build value in a meaningful and tactical way
• Develop and implement marketing strategy to build momentum with AGS products
• Manage the day-to-day business of clients, including operator roadmaps, creative delivery, reporting, optimizations, and insights that drive ROI
• Analyze operator sites utilizing in-house data to make insightful recommendations that support business objectives
• Understand AGS product placement and have an ability to advise clients on optimal product placement strategy leveraging data to determine results
• Work cross-functionally with game development, marketing, customer service and commercial to deliver best-in-class partnerships
• Create and deliver presentations, proposals, and other materials to communicate the value proposition of AGS products and services to clients
• Meet with operators on a regular basis to execute business strategy, implement improvements for streamlined process, and build relationships
• Provide exceptional customer service to clients, including resolving customer issues and providing ongoing support and education
• Plan and execute high level initiatives that align AGS products with operator business objectives
• Share industry insights with clients, staying up-to-date on trends, and becoming a trusted advisor for clients
• Attend relevant conferences and events to meet with clients and provide meaningful touch points. Additionally, attend relevant trainings with a commitment to building excellence and value for AGS

Skills

• Tactical and strategic thinker with deep expertise in executing initiatives
• Data-driven with an expert understanding of performance metrics
• Ability to navigate a large company while working in a fast-paced start-up environment
• Meticulous project management and comfortable presenting updates and issue escalation to management
• High energy and growth mindset when dealing with clients, teammates, and cross-functional partners
• Excellent communication and presentation skills, including the ability to communicate complex concepts to a variety of audiences
• Demonstrated success in managing and growing client accounts, including developing and implementing account plans, managing pipelines, and closing deals
• Bachelor's degree in business, marketing, or a related field (preferred)
• 3-5 years of account management experience in the interactive gambling industry (preferred)

Qualifications

Must Haves

• Tactical and strategic thinker with deep expertise in executing initiatives
• Data-driven with an expert understanding of performance metrics
• Ability to navigate a large company while working in a fast-paced start-up environment
• Meticulous project management and comfortable presenting updates and issue escalation to management
• High energy and growth mindset when dealing with clients, teammates, and cross-functional partners
• Excellent communication and presentation skills, including the ability to communicate complex concepts to a variety of audiences
• Demonstrated success in managing and growing client accounts, including developing and implementing account plans, managing pipelines, and closing deals

Nice to Haves

• Bachelor's degree in business, marketing, or a related field (preferred)
• 3-5 years of account management experience in the interactive gambling industry (preferred)