Loyalty Account Associate

Summary

Scientific Games is a global provider of lottery games, sports betting, and gaming technology. The Loyalty Account Associate supports the account management team for lottery loyalty accounts by coordinating client relationships, maintaining account performance, supporting loyalty program technology, and identifying opportunities to grow revenue and customer engagement.

Responsibilities

• The Associate Account Service Manager coordinates all aspects of the relationship with lottery Digital Account Manager utilizing Scientific Games’ interactive programs including players clubs and loyalty rewards programs
• Supports and maintains account activity, milestones, and performance regularly to Digital Account Manager
• Works with internal teams to ensure proper functioning of rewards program technology
• Executes performance initiatives to achieve revenue targets for the loyalty team
• Works on account reports, collaborate with cross functional teams to share information and aligns with Digital Account Manager on account strategies
• Execute performance initiatives to achieve revenue targets for the Scientific Games and jurisdictions
• Identify growth opportunities and develop implementation strategies to expand revenue and customer base

Skills

• 2–3 years of experience in customer service, account support, or client-facing roles
• Strong written and verbal communication skills with the ability to build rapport and convey information clearly
• Effective presentation and interpersonal skills, comfortable engaging with clients at various levels
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Self-motivated, proactive, and able to work both independently and collaboratively
• Flexible and adaptable in a fast-paced environment with evolving priorities
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to quickly learn and navigate digital platforms and tools efficiently (loyalty, CRM, etc.)
• Bachelors degree in related field
• Years of experience 2-3 years
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment
• Prior experience in the lottery, gaming, or related industry
• Background in loyalty/marketing, with an emphasis on client engagement and campaign execution
• Strong technical aptitude and ability to quickly grasp new technologies
• Excellent presentation skills with the ability to communicate ideas effectively to diverse audiences

Qualifications

Must Haves

• 2–3 years of experience in customer service, account support, or client-facing roles
• Strong written and verbal communication skills with the ability to build rapport and convey information clearly
• Effective presentation and interpersonal skills, comfortable engaging with clients at various levels
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Self-motivated, proactive, and able to work both independently and collaboratively
• Flexible and adaptable in a fast-paced environment with evolving priorities
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to quickly learn and navigate digital platforms and tools efficiently (loyalty, CRM, etc.)
• Bachelors degree in related field
• Years of experience 2-3 years
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment

Nice to Haves

• Prior experience in the lottery, gaming, or related industry
• Background in loyalty/marketing, with an emphasis on client engagement and campaign execution
• Strong technical aptitude and ability to quickly grasp new technologies
• Excellent presentation skills with the ability to communicate ideas effectively to diverse audiences