Community Growth Manager - (Remote)

Summary

AI Acquisition is building a global ecosystem around high-growth digital businesses, software products, and AI-powered services. The Community Growth Manager role involves building, organizing, and energizing communities of founders, operators, and entrepreneurs to foster engagement and drive business outcomes. This position includes managing community operations, supporting live sessions, tracking engagement metrics, and collaborating across teams to align community efforts with company goals.

Responsibilities

• Manage and moderate active B2B and B2C communities of founders, operators, and entrepreneurs
• Foster meaningful discussions that help members solve problems, share wins, and move forward in their businesses
• Turn passive members into active contributors by encouraging participation and accountability
• Create engagement systems that keep the community active, valuable, and supportive
• Maintain structure across community channels, threads, and content to ensure discussions stay organized and valuable
• Moderate conversations, guide discussions, and ensure members receive timely responses and support
• Support the rollout of new community initiatives, programs, and engagement formats as the business evolves
• Coordinate and support live calls, workshops, and community sessions when required
• Facilitate productive discussions during group sessions with founders and operators
• Ensure community members extract clear value from each session
• Track engagement metrics such as participation, activity levels, and community growth
• Identify patterns across member behavior, questions, and challenges
• Share insights with internal teams to improve customer experience and program outcomes
• Work closely with Customer Success, Operations, and Leadership to ensure the community aligns with broader company initiatives
• Escalate common issues or requests from the community that require product, support, or operational input
• Help identify opportunities where community insights can improve internal systems and services

Skills

• Proven work experience managing communities within the high-ticket coaching, consulting, or information product (Info) space
• Experience supporting premium coaching programs, masterminds, memberships, or similar high-ticket communities
• Demonstrated ability to drive community engagement that contributes to member retention, customer success, and upsell opportunities
• 3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems
• Strong understanding of business growth, digital products, and service-based businesses
• Experience working in environments where communities support customer growth, acquisition, or business development
• Excellent communication and moderation skills
• Highly organized and able to manage multiple discussions and initiatives simultaneously
• Comfortable operating in a fast-moving startup environment
• Strong sense of ownership and accountability
• Experience working with tools such as Slack, Discord, Skool, Zoom, Notion, or other modern community and collaboration platforms
• Experience working with founders, coaches, or entrepreneurs in high-growth digital businesses
• Experience moderating and managing communities on platforms such as Slack, Discord, Skool, or other modern community platforms
• Exposure to both low-ticket digital products and high-ticket service offers
• Familiarity with software products, SaaS ecosystems, or AI-driven businesses
• Understanding of the broader software and online business landscape

Qualifications

Must Haves

• Proven work experience managing communities within the high-ticket coaching, consulting, or information product (Info) space
• Experience supporting premium coaching programs, masterminds, memberships, or similar high-ticket communities
• Demonstrated ability to drive community engagement that contributes to member retention, customer success, and upsell opportunities
• 3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems
• Strong understanding of business growth, digital products, and service-based businesses
• Experience working in environments where communities support customer growth, acquisition, or business development
• Excellent communication and moderation skills
• Highly organized and able to manage multiple discussions and initiatives simultaneously
• Comfortable operating in a fast-moving startup environment
• Strong sense of ownership and accountability
• Experience working with tools such as Slack, Discord, Skool, Zoom, Notion, or other modern community and collaboration platforms

Nice to Haves

• Experience working with founders, coaches, or entrepreneurs in high-growth digital businesses
• Experience moderating and managing communities on platforms such as Slack, Discord, Skool, or other modern community platforms
• Exposure to both low-ticket digital products and high-ticket service offers
• Familiarity with software products, SaaS ecosystems, or AI-driven businesses
• Understanding of the broader software and online business landscape

Benefits

• Performance-Based Incentives: Quarterly bonuses tied to your contributions and results.
• Personal Development & Growth: 1:1 coaching from C-Suite leaders and access to $20,000 worth of training.
• Remote Flexibility: Work from anywhere while leading a global team.