Community Manager

Summary

Applause is expanding its community team supporting over 1 million professional software testers worldwide. The Community Manager will recruit participants for customer requests, improve the tester experience, increase uTest brand awareness, and manage community engagement, social media, events, and communications.

Responsibilities

• Defining and implementing social media and communication campaigns to align with marketing strategies
• Providing engaging text, image and video content for social media accounts
• Responding to comments and tester queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing Team to ensure brand consistency
• Build relationships with testers, potential testers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Skills

• We want someone who lives in the greater New York City metropolitan area and has experienced the world of recruiting, including sourcing large numbers of individuals, sometimes with very specific and complex demographics or requirements
• This person will have a proven track record of driving results and meeting deadlines, as well as be analytical, creative and possess an acute attention to detail
• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building online forums, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. test attendance KPIs)
• Excellent verbal and written communication skills in English
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Degree in Marketing or relevant field

Qualifications

Must Haves

• We want someone who lives in the greater New York City metropolitan area and has experienced the world of recruiting, including sourcing large numbers of individuals, sometimes with very specific and complex demographics or requirements
• This person will have a proven track record of driving results and meeting deadlines, as well as be analytical, creative and possess an acute attention to detail
• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building online forums, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. test attendance KPIs)
• Excellent verbal and written communication skills in English
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Degree in Marketing or relevant field

Benefits

• Latest collaboration and learning tools
• Opportunities for career advancement
• A flexible work environment with top talent from across the globe
• Exciting, hands-on projects providing exposure to well-known, global brands
• Structured onboarding
• In-house knowledge sessions
• Access to thousands of virtual courses available on demand
• Use of AI and other exciting technologies to help prioritize and boost productivity
• A supportive culture that emphasizes teamwork, innovation and transparency
• Opportunities to contribute and integrate creative and innovative ideas across roles and departments