Customer Success Manager - West

Summary

Aidoc is a healthcare artificial intelligence company that develops clinical AI solutions for medical centers. The Customer Success Manager will champion customer outcomes, manage relationships with healthcare stakeholders, coordinate onboarding and product enhancements with internal teams, and demonstrate solution value through data analysis and research.

Responsibilities

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Lead discussions with our customers (top physicians in prestige medical centers)
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments
• Define the next steps and work on “making things happen” with our R&D teams
• Work with the technical team to ensure smooth onboarding of new customers
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective
• Have a deep understanding of our solutions, their expected performance, and the user interface
• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers
• Initiate and help execute research initiatives

Skills

• BSc in science, engineering, or any quantitative field
• 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles
• Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level
• Ability to multitask, problem solve, and work cross-functionally in a dynamic environment
• Critical thinker with a good analytical approach and data-driven decision-making process
• Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment
• Excellent verbal and written communication skills (in English)
• Ability to work in the PST time zones
• Ability to travel up to 25%
• Preferably MSc
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage
• Experience with data analytics is an advantage
• Previous work with medical imaging and radiologists is an advantage
• Research experience is an advantage

Qualifications

Must Haves

• BSc in science, engineering, or any quantitative field
• 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles
• Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level
• Ability to multitask, problem solve, and work cross-functionally in a dynamic environment
• Critical thinker with a good analytical approach and data-driven decision-making process
• Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment
• Excellent verbal and written communication skills (in English)
• Ability to work in the PST time zones
• Ability to travel up to 25%

Nice to Haves

• Preferably MSc
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage
• Experience with data analytics is an advantage
• Previous work with medical imaging and radiologists is an advantage
• Research experience is an advantage

Benefits

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
• A 401(k) plan with company match, life insurance, plus long- and short-term disability
• The opportunity to directly improve medical care and impact patient outcomes
• Aidoc is a remote-first workplace