Implementation Manager

Summary

Aidoc is a healthcare AI company that develops clinical solutions to support medical diagnosis and improve patient care. The Implementation Manager owns customer onboarding, expansion, and upgrade projects, serving as the primary customer-facing technical stakeholder and leading integrations, architecture discussions, testing, troubleshooting, and go-lives. The role also partners with Product, Customer Success, and Sales teams to optimize technical performance and deliver customer-specific solutions.

Responsibilities

• Overall ownership of product delivery projects: Lead and manage the projects of onboarding new customers on the Aidoc platform, expanding and upgrading existing customers. This includes planning and execution of Aidoc's solutions' delivery projects
• Function as the key technical stakeholder in the implementation processes, leading architecture discussions with the customers' IT team, including system, networking, medical imaging and interfaces. Leads setup, troubleshooting, acceptance testing and go-lives
• Build a strong relationship with our customers' technical teams - as the "first exposure" of Aidoc's R&D to the customer
• Making data-driven conclusions and acting upon them to optimize the solution's technical setup and performance
• Generate creative product and feature offerings by integrating a vast knowledge of Aidoc's solution features and capabilities with a profound understanding of each customer
• Work with the Product team on requirements definition and design
• Work closely with the Customer Success and Sales departments

Skills

• Bachelor's Degree in Engineering or equivalent certifications in a related technical discipline
• At least 4 years of customer-facing or technical-operations related experience, working directly with customers in the US / EU markets
• Demonstrated experience in Healthcare IT, including working with customers to optimize systems for their needs based on an understanding of their system' architecture
• Proven ability to work with data and make data-driven decisions
• Structured thinking and capability to drive a technical project to completion (both initial and ongoing engagement)
• Excellent communication skills, both written and verbal
• Ability to travel 1-3 days per month as needed
• Experience in Radiology IT (PACS, RIS, and dictations systems) as well as EMR is an advantage

Qualifications

Must Haves

• Bachelor's Degree in Engineering or equivalent certifications in a related technical discipline
• At least 4 years of customer-facing or technical-operations related experience, working directly with customers in the US / EU markets
• Demonstrated experience in Healthcare IT, including working with customers to optimize systems for their needs based on an understanding of their system' architecture
• Proven ability to work with data and make data-driven decisions
• Structured thinking and capability to drive a technical project to completion (both initial and ongoing engagement)
• Excellent communication skills, both written and verbal
• Ability to travel 1-3 days per month as needed

Nice to Haves

• Experience in Radiology IT (PACS, RIS, and dictations systems) as well as EMR is an advantage

Benefits

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
• A 401(k) plan with company match, life insurance, plus long- and short-term disability
• The opportunity to directly improve medical care and impact patient outcomes
• Aidoc is a remote-first workplace