Collections Specialist

Summary

AIR Control Concepts is a community of firms focused on commercial HVAC representation and related services. The Collections Specialist will drive timely collection of outstanding invoices, resolve billing disputes, negotiate payment arrangements, and escalate high-risk accounts. The role will also analyze accounts receivable aging and payment trends to improve cash flow, reduce DSO, and maintain positive customer relationships.

Responsibilities

• Own the accounts receivable aging report, contacting every past-due account promptly and following a consistent outreach cadence until payment is received
• Make daily collection calls and send follow-up communications on outstanding invoices, securing firm payment commitments and documenting each contact
• Investigate and resolve billing discrepancies, disputes, and short payments that are delaying collection, partnering with internal teams to clear roadblocks
• Negotiate payment plans within company guidelines and monitor compliance with committed arrangements
• Identify high-risk and chronically delinquent accounts, recommend escalation steps, and prepare documentation for further action when necessary
• Track and report on collections activity, aging trends, and DSO, and contribute to strategies that reduce overdue balances
• Additional duties may be assigned as needed to support business operations; however, such duties will be reasonable, job-related, and consistent with the scope, level, and classification of the position

Skills

• Associate's degree in finance, accounting, or a related field
• 3-5 years of B2B collections experience with a track record of reducing past-due balances
• Strong, professional communication and negotiation skills with the persistence to follow accounts through to resolution
• Ability to remain firm, tactful, and customer-focused in difficult payment conversations
• Strong understanding of accounting principles and practices
• Experience with accounting software such as Oracle, FACTS, or similar platforms
• Familiarity with financial reporting and analysis, including AR aging and DSO metrics
• Bachelor's degree in finance, accounting, or a related field
• Certification in credit and collections or a related area

Qualifications

Must Haves

• Associate's degree in finance, accounting, or a related field
• 3-5 years of B2B collections experience with a track record of reducing past-due balances
• Strong, professional communication and negotiation skills with the persistence to follow accounts through to resolution
• Ability to remain firm, tactful, and customer-focused in difficult payment conversations
• Strong understanding of accounting principles and practices
• Experience with accounting software such as Oracle, FACTS, or similar platforms
• Familiarity with financial reporting and analysis, including AR aging and DSO metrics

Nice to Haves

• Bachelor's degree in finance, accounting, or a related field
• Certification in credit and collections or a related area

Benefits

• Medical, dental, vision, and life insurance coverage to support your well-being.
• 401(k) retirement plan with company match and short/long-term disability coverage.
• Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Ongoing training opportunities and support for continuing education.