Data Verification Specialist

Summary

Veriforce helps companies in high-risk industries manage contractor and supply chain risk through SaaS platforms, support, training, and consulting. The Data Verification Specialist verifies customer-submitted information against uploaded documents, provides customer support, resolves product and service issues, and troubleshoots platform errors via email and phone.

Responsibilities

• Verifying data input by the customer matches data from the documents that are uploaded into the Veriforce ComplyWorks and Compliance Pro systems
• Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
• Provide high-quality customer support in relation to incoming emails and/or phone calls
• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
• General troubleshooting, as well as observation and communication of errors within the Veriforce platforms

Skills

• Must possess a high school diploma or GED
• Fluent in written and spoken English
• Highly detail oriented with a critical degree of accuracy regarding data entry and analysis
• Ability to understand and follow directions and complex policies and procedures
• Capacity to multi-task and perform repetitive tasks
• Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
• Proficient at problem solving, strong analytical and organizational skills
• Comfortable with resolving conflicts
• High-level of confidence with computers
• Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
• Proficient at working in and adding to a team environment
• 2-5 years of customer service experience, a plus
• Previous experience in data entry and document analysis is an asset
• Health and Safety experience is an asset

Qualifications

Must Haves

• Must possess a high school diploma or GED
• Fluent in written and spoken English
• Highly detail oriented with a critical degree of accuracy regarding data entry and analysis
• Ability to understand and follow directions and complex policies and procedures
• Capacity to multi-task and perform repetitive tasks
• Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency
• Proficient at problem solving, strong analytical and organizational skills
• Comfortable with resolving conflicts
• High-level of confidence with computers
• Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
• Proficient at working in and adding to a team environment

Nice to Haves

• 2-5 years of customer service experience, a plus
• Previous experience in data entry and document analysis is an asset
• Health and Safety experience is an asset

Benefits

• Work with a global team, with colleagues and customers across North America and around the world.
• 100% employer-paid medical and dental insurance for employees
• Monthly contributions to Health Savings Accounts
• A 401(k) match that is immediately fully vested
• Outstanding time off benefits
• Paid time off for volunteer activities
• Remote work opportunities