Full-Time Remote Intake Specialist (Legal Services) - AZ

Summary

Alert Communications provides live answering and intake solutions for the legal sector. The company is seeking Intake Specialists to serve as the primary contact for callers to partner law firms, evaluate and qualify inquiries, provide compassionate assistance, and support a smooth onboarding process.

Responsibilities

• Location: Must reside in Arizona (excluding Flagstaff)
• Communication: Clear, empathetic, and confident phone presence to guide legal callers effectively
• Availability: Willingness to work one weekend day (Saturday or Sunday) and assigned holidays
• Experience: Background in customer service, call centers, sales, or hospitality (legal industry experience is a major plus)
• Technical skills: Comfortable using computers, navigating multiple software platforms simultaneously, and typing at least 35 WPM
• Performance: High standards for accuracy, reliability, and lead handling efficiency
• Bilingual Advantage: Spanish/English bilingual skills are strongly preferred

Skills

• Location: Must reside in Arizona (excluding Flagstaff)
• Communication: Clear, empathetic, and confident phone presence to guide legal callers effectively
• Availability: Willingness to work one weekend day (Saturday or Sunday) and assigned holidays
• Experience: Background in customer service, call centers, sales, or hospitality (legal industry experience is a major plus)
• Technical skills: Comfortable using computers, navigating multiple software platforms simultaneously, and typing at least 35 WPM
• Performance: High standards for accuracy, reliability, and lead handling efficiency
• Internet: High-speed Fiber or Cable connection (minimum 15Mbps download/5Mbps upload). Satellite, DSL, and Wi-Fi are not permitted
• Setup: Dedicated quiet workspace with a direct Ethernet connection to your router/modem
• Hardware: PC or Laptop running Windows 11 or higher and a wired USB headset with a microphone. (Note: Mac/Apple products, Chromebooks, and tablets are not supported)
• Bilingual Advantage: Spanish/English bilingual skills are strongly preferred

Qualifications

Must Haves

• Location: Must reside in Arizona (excluding Flagstaff)
• Communication: Clear, empathetic, and confident phone presence to guide legal callers effectively
• Availability: Willingness to work one weekend day (Saturday or Sunday) and assigned holidays
• Experience: Background in customer service, call centers, sales, or hospitality (legal industry experience is a major plus)
• Technical skills: Comfortable using computers, navigating multiple software platforms simultaneously, and typing at least 35 WPM
• Performance: High standards for accuracy, reliability, and lead handling efficiency
• Internet: High-speed Fiber or Cable connection (minimum 15Mbps download/5Mbps upload). Satellite, DSL, and Wi-Fi are not permitted
• Setup: Dedicated quiet workspace with a direct Ethernet connection to your router/modem
• Hardware: PC or Laptop running Windows 11 or higher and a wired USB headset with a microphone. (Note: Mac/Apple products, Chromebooks, and tablets are not supported)

Nice to Haves

• Bilingual Advantage: Spanish/English bilingual skills are strongly preferred

Benefits

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) with company matching
• Employer-Paid Life Insurance
• Legal Assistance Benefits
• Remote work for Arizona residents, excluding Flagstaff