V105 - Legal Assistant | Legal Assistant and Client Intake Specialist

Summary

Job Duck connects professionals with remote opportunities supporting US-based employers. The Legal Assistant and Client Intake Specialist will serve as a first point of contact for prospective clients of a federal civil rights law firm while providing legal and administrative support to attorneys. The role involves conducting detailed intake conversations, preparing legal documents and summaries, organizing case information, and maintaining accuracy, professionalism, and confidentiality.

Responsibilities

• Communicate professionally, compassionately, and respectfully with prospective clients, including individuals experiencing significant loss or difficult circumstances
• Accurately document information obtained during intake calls and maintain organized records
• Conduct detailed intake conversations to gather relevant information regarding prospective matters
• Take on additional legal support responsibilities as knowledge of the firm and its processes develops
• Assist with document preparation, editing, formatting, and manipulation
• Learn and work independently with additional business software and document management systems
• Maintain a high level of accuracy and confidentiality when handling client and case information
• Support attorneys and the legal team with additional legal projects as required
• Assist attorneys with general legal and administrative support
• Organize and maintain case related information and documentation
• Apply critical thinking to organize information and identify matters that may warrant further attorney review
• Ask appropriate follow up questions to identify important facts and details that may not initially be provided by the caller
• Conduct approximately 5 to 15 initial intake calls with prospective clients per day, with calls generally lasting 20 to 30 minutes
• Prepare concise legal memos, summaries, and other written materials for attorneys
• Return calls and conduct follow ups with prospective clients as needed
• Provide a positive first impression of the firm and ensure prospective clients feel heard and supported

Skills

• Bilingual English and Spanish proficiency required
• Excellent spoken and written English required
• Strong overall technology proficiency and the ability to learn new systems independently are required
• Excellent verbal and written communication skills in English
• Fluency in Spanish
• Strong interpersonal and relationship building skills
• Excellent active listening and questioning skills
• Strong critical thinking and information gathering abilities
• Excellent attention to detail
• Ability to understand, organize, and accurately document complex information
• Strong written communication skills, including the ability to prepare concise summaries and legal memos
• Professional, polished, dependable, and compassionate communication style
• Ability to communicate with empathy and patience while maintaining appropriate professional boundaries
• Strong organizational and time management skills
• Ability to work independently and proactively
• Strong sense of ownership and accountability
• Ability to identify relevant information and determine when additional review or clarification may be necessary
• Ability to maintain accuracy while managing a high volume of daily interactions
• Ability to handle confidential and sensitive information appropriately
• Adaptability and willingness to learn new processes, systems, and legal support responsibilities
• Previous experience in a legal, professional services, client intake, case management, or similar environment preferred
• Legal Assistant, Paralegal, Legal Intake, or Case Management experience preferred
• Familiarity with civil litigation or federal civil rights matters is a plus
• The position requires the ability to transition effectively between client facing intake responsibilities and legal support tasks
• Candidates should be comfortable handling sensitive and confidential information with professionalism and discretion
• Candidates should be comfortable communicating with prospective clients who may have experienced significant loss or difficult circumstances

Qualifications

Must Haves

• Bilingual English and Spanish proficiency required
• Excellent spoken and written English required
• Strong overall technology proficiency and the ability to learn new systems independently are required
• Excellent verbal and written communication skills in English
• Fluency in Spanish
• Strong interpersonal and relationship building skills
• Excellent active listening and questioning skills
• Strong critical thinking and information gathering abilities
• Excellent attention to detail
• Ability to understand, organize, and accurately document complex information
• Strong written communication skills, including the ability to prepare concise summaries and legal memos
• Professional, polished, dependable, and compassionate communication style
• Ability to communicate with empathy and patience while maintaining appropriate professional boundaries
• Strong organizational and time management skills
• Ability to work independently and proactively
• Strong sense of ownership and accountability
• Ability to identify relevant information and determine when additional review or clarification may be necessary
• Ability to maintain accuracy while managing a high volume of daily interactions
• Ability to handle confidential and sensitive information appropriately
• Adaptability and willingness to learn new processes, systems, and legal support responsibilities

Nice to Haves

• Previous experience in a legal, professional services, client intake, case management, or similar environment preferred
• Legal Assistant, Paralegal, Legal Intake, or Case Management experience preferred
• Familiarity with civil litigation or federal civil rights matters is a plus
• The position requires the ability to transition effectively between client facing intake responsibilities and legal support tasks
• Candidates should be comfortable handling sensitive and confidential information with professionalism and discretion
• Candidates should be comfortable communicating with prospective clients who may have experienced significant loss or difficult circumstances

Benefits

• Remote job opportunities with US-based employers