Associate, Customer Technical Program Manager

Summary

Aligned Data Centers provides data center infrastructure and customer-focused services. The Associate Customer Technical Program Manager supports customer programs throughout the data center lifecycle by coordinating communications, documentation, tracking, and execution activities. The role assists with customer relationships, reporting, change management, process improvement, and risk escalation under close supervision.

Responsibilities

• Program Support: Assist CTPM(s) in coordinating customer lifecycle activities from pre-construction through delivery and post-delivery support
• Customer Coordination: Support communication between internal teams (Sales, Solutions Architecture, Platform Delivery, Operations) and external partners
• Documentation & Tracking: Maintain project documentation, action logs, schedules, and tracking tools to ensure alignment across stakeholders
• Pre-Contract Support: Assist with coordination of pre-sales and contract review activities, ensuring documentation is organized and shared appropriately
• Change Management Support: Track change requests and support preparation of customer-facing communications
• Meeting & Reporting Support: Prepare meeting materials, take notes, track action items, and assist in reporting project status, risks, and KPIs
• Process Improvement: Support standardization efforts by documenting lessons learned and contributing to process improvements
• Customer Experience: Help maintain strong customer relationships by ensuring responsiveness, follow-through, and clear communication
• Risk Awareness: Identify and escalate potential risks or issues to senior team members

Skills

• Bachelor's degree in Construction Management, Engineering, or related field (or in progress/relative experience)
• Basic understanding of project management principles
• Strong organizational, communication, and time management skills
• Proficiency in Microsoft Office (Excel required)
• Ability to learn technical concepts related to data center design and construction
• Ability to interpret construction drawings and specifications
• Mechanical/Electrical background a plus
• Team Player across the organization
• May travel at times up to 25%
• Frequently required to stand/walk/sit
• Frequently required to bend/climb
• Frequently required to utilize hand and finger dexterity
• Occasionally work near moving mechanical parts
• 1–3 years of experience in project coordination, construction, engineering, or related environment preferred

Qualifications

Must Haves

• Bachelor's degree in Construction Management, Engineering, or related field (or in progress/relative experience)
• Basic understanding of project management principles
• Strong organizational, communication, and time management skills
• Proficiency in Microsoft Office (Excel required)
• Ability to learn technical concepts related to data center design and construction
• Ability to interpret construction drawings and specifications
• Mechanical/Electrical background a plus
• Team Player across the organization
• May travel at times up to 25%
• Frequently required to stand/walk/sit
• Frequently required to bend/climb
• Frequently required to utilize hand and finger dexterity
• Occasionally work near moving mechanical parts

Nice to Haves

• 1–3 years of experience in project coordination, construction, engineering, or related environment preferred

Benefits

• Eligible employees have access to medical, dental, and vision insurance.
• HSA with employer contribution for eligible participants.
• FSA's offered for health and dependent care to increase tax savings.
• 401(k) plan with company match.
• Paid Time Off and Holiday Pay.
• Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election).
• Voluntary life, critical illness, legal, and additional disability coverage.
• Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives.
• Bonus opportunities.
• Professional development opportunities.