Program Manager II, Implementation

Summary

Alkami is a digital sales and service platform provider for U.S. banks and credit unions. The Program Manager II leads complex new-logo implementation programs for Alkami’s digital banking platform, managing schedules, budgets, risks, deliverables, and client relationships while coordinating cross-functional teams and mentoring team members.

Responsibilities

• Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment
• Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio
• Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction
• Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle
• Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes
• Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans
• Communicate program status and issues by preparing reports and presentations for customers and stakeholders
• Mentor team members by sharing expertise and best practices
• Collaborate with Product and Engineering to resolve client feature requests and technical issues
• Identify improvements to methodology and implementation processes to enhance customer experience

Skills

• 5-7 years in program/roject management in SaaS or financial services
• * Proven ability to manage complex program portfolios independently
• * Expertise in program scheduling, risk tracking, and issue resolution
• * Strong communication, facilitation, and client relationship management skills
• * Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence)
• * Ability to interpret risks, resolve issues, and align outcomes with client goals
• * Knowledge of SaaS implementation practices and financial services is preferred
• * Professional certifications (PMP, PgMP, or equivalent) are desirable
• * Experience with AI and automation tooling

Qualifications

Must Haves

• 5-7 years in program/roject management in SaaS or financial services
• * Proven ability to manage complex program portfolios independently
• * Expertise in program scheduling, risk tracking, and issue resolution
• * Strong communication, facilitation, and client relationship management skills
• * Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence)
• * Ability to interpret risks, resolve issues, and align outcomes with client goals

Nice to Haves

• * Knowledge of SaaS implementation practices and financial services is preferred
• * Professional certifications (PMP, PgMP, or equivalent) are desirable
• * Experience with AI and automation tooling

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match