Customer Solutions Specialist

Summary

AbbVie is a biopharmaceutical company focused on discovering and delivering innovative medicines and solutions for serious health issues. The Customer Solutions Specialist supports AbbVie Patient Services by serving as a subject matter expert on in-office portals and access-related solutions, partnering with healthcare provider offices and field teams to improve patients' prescription experiences.

Responsibilities

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience
• Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert
• Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient
• Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs
• Communicate with AbbVie field teams in a compliant manner

Skills

• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
• Relevant and equivalent industry experience required
• 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled
• Excellent territory and account management skills
• Valid driver's license and ability to qualify for and maintain fleet vehicle
• Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results
• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals
• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers
• Demonstrated ability to map and understand internal processes
• Can use information gathered to think strategically and to handle complex HCP settings
• Strong communication and interpersonal skills
• Demonstrated ability to influence others, including internal peers, through knowledge
• Strong computer aptitude required including understanding of Windows and internet browsers
• Bachelor's degree preferred
• Prior health care sales experience, or experience working in a health care environment preferred

Qualifications

Must Haves

• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
• relevant and equivalent industry experience required
• 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled
• Excellent territory and account management skills
• Valid driver's license and ability to qualify for and maintain fleet vehicle
• Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results
• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals
• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers
• Demonstrated ability to map and understand internal processes
• Can use information gathered to think strategically and to handle complex HCP settings
• Strong communication and interpersonal skills
• Demonstrated ability to influence others, including internal peers, through knowledge
• Strong computer aptitude required including understanding of Windows and internet browsers

Nice to Haves

• Bachelor's degree preferred
• Prior health care sales experience, or experience working in a health care environment preferred

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Eligible to participate in short-term incentive programs