Data Center Technician

Summary

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. The role involves ensuring the availability and reliability of data center operations, performing hardware and network diagnostics, and participating in an on-call rotation.

Responsibilities

• Working to meet SLA’s against assigned trouble tickets via a directed workflow
• Being first line touch point for hardware troubleshooting and technical issues
• Performing regular server hardware repairs(drives, motherboards etc)
• Carrying out routine network, server hardware and OS related repairs
• Working with cross-functional teams on a regular basis to complete routine work
• Adhering to security and safety best practices in the data center
• Participating in team meetings for metric analysis and daily/weekly goals achievement
• Identifying and help create documentation for use globally
• Identifying and help create process improvements relevant to the data center environment
• Performing server upgrades, rebuilds, scheduled works as required
• Interacting with third party vendors & contractors
• Contributing to the development of other team members

Skills

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
• Some regional travel may be required
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Qualifications

Must Haves

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
• Some regional travel may be required

Nice to Haves

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Benefits

• Lump sum stipend will be provided to eligible candidates who relocate for this position.
• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.