Amivero
Posted 2 days agoVerified live 1d ago
Support Analyst
Brief overview
Remote
UndergradOr in progress
$50k–$234k/yrStated range
5+ yrsMinimum
Public Trust ClearanceElectronic Docket ManagementDocument ProcessingRecords ManagementData and Metadata ValidationQuality ControlGoogle SuiteCustomer Support
About the company
Amiveroamivero.com
Amivero offers systems modernization, data analytics, digital transformation, and cybersecurity services.
Job description
Summary
Amivero is hiring a Support Analyst to support a federal regulatory docket management program. The role administers dockets, processes and reviews documents and public submissions, manages metadata, and ensures compliance with service levels and quality standards in a high-volume environment.
Responsibilities
- Monitor queues for new Federal Register documents requiring processing
- Create new dockets or associate Federal Register documents with existing dockets
- Upload regulatory documents, supporting materials, and public submissions
- Maintain accurate and timely docket information
- Review and update document metadata
- Perform quality reviews to ensure document accuracy, completeness, and proper formatting
- Process documents received from authorized agency users and maintain compliant workflows
- Establish and maintain document scanning processes to support agency requirements
- Process paper-based submissions and convert them to electronic formats
- Process public submissions received outside of queue (email, mail, fax)
- Categorize submissions per established procedures; identify duplicates or similar submissions
- Perform related comment management activities as needed
Skills
- U.S. Citizenship required to obtain Public Trust
- Bachelor's Degree and 5 years of relevant experience
- Must be able to define your own work in a team environment
- Experience in processing high volume queues of data, conducting intake and triage data and metadata validation, quality control, records management, and customer support
- Strong knowledge and experience with GoogleSuite tools
- Detail-oriented with a high level of integrity and professionalism
- Proactive in identifying potential compliance issues and developing solutions
Qualifications
Must Haves
- U.S. Citizenship required to obtain Public Trust
- Bachelor's Degree and 5 years of relevant experience
- Must be able to define your own work in a team environment
- Experience in processing high volume queues of data, conducting intake and triage data and metadata validation, quality control, records management, and customer support
- Strong knowledge and experience with GoogleSuite tools
- Detail-oriented with a high level of integrity and professionalism
- Proactive in identifying potential compliance issues and developing solutions
