Onboarding Specialist-Remote

Summary

Anchor Utility is seeking an experienced and highly organized Onboarding (Implementation) Specialist to join its dynamic team. The role is responsible for ensuring an exceptional client onboarding experience and supporting the implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery services. The specialist will collaborate with the team to efficiently set up properties in the billing platform and complete processes accurately and on time.

Responsibilities

• As an Onboarding Specialist, you will play a critical role in ensuring an exceptional onboarding experience for our clients, while supporting and guiding the implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery
• You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner
• Sitting for extended periods while working on a computer
• Occasional lifting of office supplies (up to 25 lbs)
• Frequent verbal and written communication with colleagues and clients

Skills

• 3+ years of experience in an implementation role
• Previous experience with utility billing, is highly beneficial
• Strong technical aptitude and experience using MS Office (Word, Excel, PowerPoint)
• Ability to understand and explain complex technical concepts to non-technical individuals
• Proven ability to handle multiple priorities in a fast-paced environment
• Excellent organizational, time management, and problem-solving skills
• Strong verbal and written communication skills, with the ability to train and present to groups
• Detail-oriented, proactive, and highly productive with minimal supervision
• Strong technical and business acumen related to implementation processes
• Continuous learning mindset with a focus on process improvement and emerging technologies
• This position in a remote office environment
• Sitting for extended periods while working on a computer
• Occasional lifting of office supplies (up to 25 lbs)
• Frequent verbal and written communication with colleagues and clients
• 1-2 years of supervising team members is preferred
• Bachelor Degree preferred

Qualifications

Must Haves

• 3+ years of experience in an implementation role
• Previous experience with utility billing, is highly beneficial
• Strong technical aptitude and experience using MS Office (Word, Excel, PowerPoint)
• Ability to understand and explain complex technical concepts to non-technical individuals
• Proven ability to handle multiple priorities in a fast-paced environment
• Excellent organizational, time management, and problem-solving skills
• Strong verbal and written communication skills, with the ability to train and present to groups
• Detail-oriented, proactive, and highly productive with minimal supervision
• Strong technical and business acumen related to implementation processes
• Continuous learning mindset with a focus on process improvement and emerging technologies
• This position in a remote office environment
• Sitting for extended periods while working on a computer
• Occasional lifting of office supplies (up to 25 lbs)
• Frequent verbal and written communication with colleagues and clients

Nice to Haves

• 1-2 years of supervising team members is preferred
• Bachelor Degree preferred

Benefits

• Benefits package
• Collaborative and dynamic team environment
• Opportunities for career growth and development
• Full-time, stable position with a clear path to advancement
• Remote office environment