Partner Success Manager

Summary

AppDirect provides a subscription commerce platform, and its Tackle business unit helps software companies generate revenue through data-driven cloud go-to-market strategies. The Partner Success Manager will guide customers in developing and executing GTM strategies, strengthen cloud provider partnerships, optimize workflows, and drive measurable operational outcomes.

Responsibilities

• Collaborate with Alliances and Sales Operations leadership to ensure GTM alignment and drive high-impact strategic initiatives for partner success
• Build and maintain strong, long-term relationships while becoming an integral part of the customer's GTM strategy
• Guide organizations in implementing Tackle’s Operating Model to streamline GTM workflows and enhance operational efficiency
• Enable co-sell and marketplace best practices for all three major Cloud Providers (AWS, Microsoft Azure, and Google Cloud)
• Act as a trusted advisor and subject matter expert in GTM strategy and operational excellence
• Identify and lead process improvement initiatives to optimize scalability and efficiency
• Provide strategic guidance and critical thinking to overcome complex customer challenges and align solutions with business goals
• Deliver transparent, results-oriented communication to internal and external stakeholders, ensuring accountability and trust
• Use data-driven insights to measure success, refine processes, and continuously improve performance
• Maintain a deep understanding of cloud marketplaces and their integration into customer workflows
• Manage customer specific workflows, ensuring efficient processes, accountability, alignment and organization goals

Skills

• 3+ years of Demonstrated success in customer success, partner management, or GTM strategy development
• Cloud Expertise: Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies
• Project Management: Proven ability to manage multiple priorities and deliver results in a fast-paced environment; comfortability navigating a dynamic, evolving business environment
• Operational Excellence: Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes
• Collaboration Skills: Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership
• Relationship Building: A successful track record of fostering and maintaining strong, long-term partnerships with stakeholders
• Strategic Thinking: Strong critical thinking and problem-solving skills to align solutions with customer goals
• Data-Driven Approach: Ability to both collect and analyze data, track KPIs, and use insights to drive performance improvements
• Communication Skills: Exceptional verbal and written communication skills for building trust and fostering accountability

Qualifications

Must Haves

• 3+ years of Demonstrated success in customer success, partner management, or GTM strategy development
• Cloud Expertise: Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies
• Project Management: Proven ability to manage multiple priorities and deliver results in a fast-paced environment; comfortability navigating a dynamic, evolving business environment
• Operational Excellence: Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes
• Collaboration Skills: Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership
• Relationship Building: A successful track record of fostering and maintaining strong, long-term partnerships with stakeholders
• Strategic Thinking: Strong critical thinking and problem-solving skills to align solutions with customer goals
• Data-Driven Approach: Ability to both collect and analyze data, track KPIs, and use insights to drive performance improvements
• Communication Skills: Exceptional verbal and written communication skills for building trust and fostering accountability

Benefits

• Performance-based bonuses