Community Manager

Summary

Fliff is a sports gaming company creating rewards-driven entertainment across sports, casino, predictions, and collectibles. The Community Manager will build and manage online communities, engage customers and fans, promote the brand through social media and content, analyze community performance, and coordinate events, campaigns, influencers, and cross-functional initiatives.

Responsibilities

• Build and manage our online community, including social media channels, forums, and other online platforms
• Engage with customers and fans, responding to inquiries and feedback, and fostering a positive and engaging community environment
• Develop and implement social media and content strategies to promote our brand and products, and drive engagement and growth
• Collaborate with other departments, such as marketing and product development, to ensure that our community engagement efforts are aligned with business goals and customer needs
• Monitor and analyze social media and community metrics, and provide regular reports to management on community engagement, sentiment, and trends
• Plan and execute community events, promotions, and campaigns to drive engagement and customer loyalty
• Develop and manage relationships with key influencers and ambassadors in the industry, and leverage their networks to promote our brand and products
• Stay up-to-date with industry trends, social media best practices, and emerging platforms and technologies, and make recommendations on new approaches to community engagement

Skills

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field
• Experience in community management or social media marketing, preferably in the sports or entertainment industry
• Strong communication and interpersonal skills, with the ability to engage with customers and fans in a positive and engaging manner
• Knowledge of social media and community management tools and best practices, and experience with social media platforms such as Twitter, Facebook, Instagram, Discord and YouTube
• Familiarity with social media and community analytics tools, and the ability to analyze data and derive insights from social media metrics
• Strong writing skills, with the ability to create engaging and effective social media content, and adapt tone and style to suit different platforms and audiences
• Creative and strategic thinker, with the ability to develop and execute effective community engagement strategies that align with business goals and customer needs
• Flexibility to work hours inline with sporting events

Qualifications

Must Haves

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field
• Experience in community management or social media marketing, preferably in the sports or entertainment industry
• Strong communication and interpersonal skills, with the ability to engage with customers and fans in a positive and engaging manner
• Knowledge of social media and community management tools and best practices, and experience with social media platforms such as Twitter, Facebook, Instagram, Discord and YouTube
• Familiarity with social media and community analytics tools, and the ability to analyze data and derive insights from social media metrics
• Strong writing skills, with the ability to create engaging and effective social media content, and adapt tone and style to suit different platforms and audiences
• Creative and strategic thinker, with the ability to develop and execute effective community engagement strategies that align with business goals and customer needs
• Flexibility to work hours inline with sporting events

Benefits

• Flexibility to work remotely
• Opportunity for professional growth in a dynamic and international environment
• Informal, friendly and knowledge-sharing environment
• An interesting and challenging job that allows you to explore paths to creating successful software solutions