Product Manager

Summary

AppliedVR is unleashing the power of Immersive Therapeutics (ITx), a new category of medical devices that harness the unique properties of virtual reality (VR) to treat some of the most debilitating chronic conditions. They are seeking a mission-driven Product Manager with a passion for transforming healthcare through innovative technology to integrate systems and drive the development of internal tools that facilitate the administration and use of their medical device.

Responsibilities

• Own the definition and documentation of internal support processes, including task tracking workflows and CRM system requirements
• Analyze how back-end workflows and process changes directly impact and improve the end-to-end patient journey
• Ensure patient-facing touchpoints are clear, consistent, and well-documented across support channels
• Partner with internal stakeholders (e.g., Patient Services, Operations, Clinical, etc.) to identify needs and translate them into clear and actionable product requirements
• Drive execution of product and operational initiatives from concept through delivery, ensuring alignment with patient experience goals
• Define and track KPIs to measure the effectiveness of support processes and patient communication improvements
• Provide general assistance and project-based support for the development and maintenance of mental health product offerings
• Build high-level roadmaps and detailed delivery plans that keep stakeholders informed of project progress

Skills

• 3-5+ years of experience in a Product Management role
• Strong technical skills and hands-on experience using Jira for task management
• Experience working with consumer-facing products, preferably within a highly regulated environment (e.g. medical device, healthcare)
• Proven ability to meet deadlines and drive results while juggling multiple priorities under tight timeframes
• Experience with CRM, Communications platforms, or customer support programs highly preferred
• Strong interpersonal and communication skills, critical thinking and problem-solving skills
• Ability to work autonomously, remotely, in dynamic, fast-paced environment

Qualifications

Nice to Haves

• 3-5+ years of experience in a Product Management role
• Strong technical skills and hands-on experience using Jira for task management
• Experience working with consumer-facing products, preferably within a highly regulated environment (e.g. medical device, healthcare)
• Proven ability to meet deadlines and drive results while juggling multiple priorities under tight timeframes
• Experience with CRM, Communications platforms, or customer support programs highly preferred
• Strong interpersonal and communication skills, critical thinking and problem-solving skills
• Ability to work autonomously, remotely, in dynamic, fast-paced environment

Benefits

• Medical/dental/vision healthcare benefits
• 401k retirement plan with a 4% employer match
• Employer-paid life insurance and long-term disability benefits
• Employee assistance program
• Remote work stipend
• Car allowance (for field reps only)
• Flexible Time Off for vacation
• 11+ paid holidays per year
• Sick time is accrued at one hour for every 30 hours worked.
• Accrual is capped at 72 hours.
• Up to 12 weeks of paid parental leave for new parents