Summary
Artera Services is a leader in building and maintaining America’s infrastructure, seeking an IT Systems Administrator to manage and support business-critical applications. The role involves providing end-user assistance, troubleshooting IT issues, and supporting various departments within the company.
Responsibilities
- Build relationships and earn the trust of the operations team
- Work closely with back office team members to maintain data and load content for field end users
- Create and maintain end user guides
- Install and configure appropriate software applications according to specifications
- Handle escalated on-prem technology issues originating from centralized support function
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform computer and server troubleshooting to diagnose and resolve problems
- Troubleshooting IT issues over the phone or in person
- Patience with non-technical users
- Collaborate within the IT team to improve overall user experience via processes change
- Support IT in other initiatives as needed
- Company-wide device rollouts and recycling initiatives
Skills
- High school diploma or equivalent
- 1-2 years successful professional administration with various responsibilities
- Intermediate-level ability in Microsoft Office software
- Ability to learn various other software programs or Web portals
- Excellent communication skills
- Team-oriented
- Rigorous attention to detail and research skills
- Excellent time-management skills
- Ability to multi-task in a fast-paced environment
- Associate's degree in Information Technology or other related field
- 1-2 years successful professional administration with various responsibilities
- Advanced Microsoft Excel skills
Qualifications
Must Haves
- High school diploma or equivalent
- 1-2 years successful professional administration with various responsibilities
- Intermediate-level ability in Microsoft Office software
- Ability to learn various other software programs or Web portals
- Excellent communication skills
- Team-oriented
- Rigorous attention to detail and research skills
- Excellent time-management skills
- Ability to multi-task in a fast-paced environment
Nice to Haves
- Associate's degree in Information Technology or other related field
- 1-2 years successful professional administration with various responsibilities
- Advanced Microsoft Excel skills
Benefits
- Growth opportunities for career advancement
- Competitive wages and industry-leading benefits
- A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation
- On-the-job work and safety training
- Employee recognition programs, Employee Care Fund, and more