Artera Services
Posted 149 days agoVerified live 1d ago
Onsite IT Support Specialist
Brief overview
421 East Industrial Boulevard, Pueblo West, CO, 81007, USIn-person
High SchoolOr in progress
$63k–$76k/yrStated range
1+ yrsMinimum
7 H-1B approvalsDept. of Labor
Microsoft Office softwareTroubleshooting computers and serversO365 licensing administrationVPN managementPDF Viewer/EditorsMobile connectivity device managementNetwork and system securityRemote and in-person supportAnalytical thinkingCustomer serviceAttention to detail
About the company
Artera Servicesartera.com
Artera is a premier provider of innovative, sustainable, mission-critical infrastructure solutions.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.7H-1B approved
100%approval rate
3new H-1B hires
$119,756median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20233
20243
20251
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20251
20261
Top sponsored roles
Director of Laboratory SciencesStaff Software EngineerQuality Manager
Job description
Summary
Artera Services is a leader in building and maintaining America’s infrastructure, and they are seeking an experienced IT Support Specialist to deliver high-quality technical support to their employees. This role involves addressing various technical issues and ensuring the smooth operation of IT-related tasks within the company.
Responsibilities
- Build strong relationships and earn the trust of the operations team
- Install and configure software applications according to company specifications
- Administer on-site, IT-supported applications, including O365 licensing, VPN, PDF Viewer/Editors, and related tools
- Set up workstations and required peripheral devices (printers, scanners, etc.)
- Deploy, manage, and optimize mobile connectivity devices, including phones, MiFi units, and tablets
- Maintain and safeguard the security and privacy of networks and computer systems
- Handle escalated on-premises technology issues originating from centralized support
- Provide user orientation and guidance on new software and equipment
- Preform troubleshooting on computers and servers to diagnose and resolve issues
- Coordinate device and accessory shipments, deployments, and returns
- Troubleshoot IT issues both remotely (phone) and in person
Skills
- 1-2 years successful professional administration with various responsibilities
- Willingness and ability to travel to Denver and Colorado Springs (up to 25% overnight)
- Intermediate-level ability in Microsoft Office software
- Ability to learn various other software programs or Web portals
- Possess high attention to detail, a customer service mindset, and analytical thinking
- High school diploma or equivalent
- Associate's degree in Information Technology or other related field
- 2+ years IT administrative experience
- Advanced Microsoft Excel skills
Qualifications
Must Haves
- 1-2 years successful professional administration with various responsibilities
- Willingness and ability to travel to Denver and Colorado Springs (up to 25% overnight)
- Intermediate-level ability in Microsoft Office software
- Ability to learn various other software programs or Web portals
- Possess high attention to detail, a customer service mindset, and analytical thinking
- High school diploma or equivalent
Nice to Haves
- Associate's degree in Information Technology or other related field
- 2+ years IT administrative experience
- Advanced Microsoft Excel skills
Benefits
- Growth opportunities for career advancement
- Competitive wages and industry-leading benefits
- A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation
- On-the-job work and safety training
- Employee recognition programs, Employee Care Fund, and more
- Annual Company Picnics
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