A/R and Collections Specialist

Summary

Avēsis is a provider of supplemental benefits. The A/R and Collections Specialist manages a portfolio of delinquent accounts, conducts collection outreach, investigates payment discrepancies and delinquency causes, and coordinates with internal teams to resolve account issues and improve collection outcomes.

Responsibilities

• Manage and prioritize a portfolio of delinquent accounts, ensuring timely follow-up and resolution of outstanding balances while maintaining positive customer and client relationships
• Perform outbound collections activities on accounts with balances aged 30, 60, 90, and 120+ days past due through phone, email, and written correspondence
• Research and resolve short payments, underpayments, unapplied cash, and other payment discrepancies by analyzing account activity and coordinating corrective actions
• Identify and investigate root causes of delinquency, including billing inaccuracies, eligibility issues, enrollment discrepancies, payment application errors, and customer disputes
• Collaborate closely with Billing, Cash Application, Account Management, and other internal stakeholders to resolve account issues and improve collection outcomes
• Manage and track payment disputes from initial identification through resolution, ensuring proper documentation, timely follow-up, and communication with all impacted parties
• Escalate complex collection issues, high-risk accounts, and unresolved disputes to management as appropriate

Skills

• Associates Degree in Accounting or equivalent work experience
• 2–5 years of collections or accounts receivable experience
• Strong analytical, organization, and problem-solving skills
• Experience managing account portfolios
• Experience using AR systems and working with customers
• Proficiency using Microsoft Office products, including Excel (data sorting, filtering, basic formulas), Outlook (individual and shared mailboxes), Teams, and SharePoint
• Ability to learn and navigate multiple systems and databases
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient
• Experience within the vision, dental, healthcare, insurance, or benefits administration industry
• Experience with ERP systems, billing platforms, CRM systems, or insurance administration systems
• Exposure to process improvement, automation initiatives, or workflow optimization projects
• Familiarity with audit support, and internal control processes
• Experience with high-volume collections environments

Qualifications

Must Haves

• Associates Degree in Accounting or equivalent work experience
• 2–5 years of collections or accounts receivable experience
• Strong analytical, organization, and problem-solving skills
• Experience managing account portfolios
• Experience using AR systems and working with customers
• Proficiency using Microsoft Office products, including Excel (data sorting, filtering, basic formulas), Outlook (individual and shared mailboxes), Teams, and SharePoint
• Ability to learn and navigate multiple systems and databases
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient

Nice to Haves

• Experience within the vision, dental, healthcare, insurance, or benefits administration industry
• Experience with ERP systems, billing platforms, CRM systems, or insurance administration systems
• Exposure to process improvement, automation initiatives, or workflow optimization projects
• Familiarity with audit support, and internal control processes
• Experience with high-volume collections environments

Benefits

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.