Implementation Manager

Summary

Avoca is transforming how home service companies engage with customers through AI-powered conversational agents. The Implementation Manager owns post-sales onboarding and end-to-end customer implementations, combining product expertise, technical consulting, and project management. The role partners cross-functionally to configure integrations and AI workflows, deliver training, manage testing, and ensure successful go-live and adoption.

Responsibilities

• Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live
• Gather and document client business requirements and translate them into clear technical specifications that achieve customer goals through product expertise and best practices
• Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impact
• Partner with Product and Engineering to stay current on new features and build repeatable implementation playbooks and scalable success frameworks
• Design and deliver tailored training and education on Avoca products to drive client proficiency and product adoption
• Lead testing efforts including configuration QA, client testing coordination, and issue triage and resolution to ensure high-quality deployments
• Provide go-live support by coordinating launch activities, monitoring production volume, and transitioning clients to post-launch teams seamlessly
• Advocate for product improvements that matter most to implementation clients
• Requires flexibility to travel to client sites

Skills

• 2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience
• Demonstrated fluency with APIs, webhooks, and integration patterns, including the ability to read and discuss payloads, auth models, and error handling
• Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts
• Strong project management skills with experience managing multiple concurrent software delivery projects for B2B clients
• Clear, direct communicator who can simplify complexity for both technical and non-technical audiences
• Self-motivated and comfortable operating in fast-moving, high-growth environments, with a track record of owning processes end-to-end
• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments
• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously
• Autonomous, self-directed, and comfortable working with ambiguity
• A proactive and effective communicator
• Collaborative, organized, and efficient

Qualifications

Must Haves

• 2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience
• Demonstrated fluency with APIs, webhooks, and integration patterns, including the ability to read and discuss payloads, auth models, and error handling
• Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts
• Strong project management skills with experience managing multiple concurrent software delivery projects for B2B clients
• Clear, direct communicator who can simplify complexity for both technical and non-technical audiences
• Self-motivated and comfortable operating in fast-moving, high-growth environments, with a track record of owning processes end-to-end
• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments
• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously
• Autonomous, self-directed, and comfortable working with ambiguity
• A proactive and effective communicator
• Collaborative, organized, and efficient

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Company-wide off-sites
• Monthly wellness stipend
• Daily in-office lunch through Parkday
• Dinner covered when working late
• Commuter benefits and late-night rideshare
• Standing desks and workspace accommodations available on request
• All core tools and software provided
• Bonus
• Equity