Clinical Systems Analyst

Summary

Axia Women's Health is a community-based, integrated women's health network serving patients across multiple U.S. regions. The Clinical Systems Analyst collaborates with IT and clinical staff to implement, support, analyze, develop, validate, and maintain the eClinicalWorks electronic medical record ecosystem and associated systems. The role also supports system optimization, integrations, documentation, project delivery, and stakeholder collaboration.

Responsibilities

• Participate in the implementation, configuration and support of all facets of the eClinicalWorks EMR and associated systems such as practice management, online scheduling, patient messaging, patient digital intake and patient portal technologies
• Document standards, procedures and guidelines for the configuration and use of the eClinicalWorks EMR and associated systems
• Identify and implement optimization and process improvements within the eClinicalWorks EMR
• Assists in the integration of ancillary systems and biomedical devices into the eClinicalWorks EMR
• Demonstrate superb communication and human relationship skills
• Other duties as assigned

Skills

• Demonstrated ability to build strong relationships with diverse stakeholders, manage competing priorities, and deliver projects on time and within scope in a dynamic healthcare environment
• Skilled at analyzing multifaceted technical challenges, making sound decisions under pressure, and implementing innovative solutions that align with organizational goals
• Ability to convey complex technical concepts clearly and persuasively to both technical and non-technical audiences through written documentation and verbal communication
• Proven track record of fostering collaboration across cross-functional teams, promoting knowledge sharing, and driving consensus to achieve successful outcomes
• Ability to travel up to 20% as needed
• Bachelor's degree in Information Systems or related field and/or equivalent experience
• Experience working with eClinicalWorks
• 3+ years' experience supporting and ambulatory EMR
• 3+ years' experience managing vendor relationships
• Proven experience developing strong working relationships with internal stakeholders such as providers and clinical leadership
• Excellent customer service, verbal and written communication skills
• EClinicalWorks certification a strong plus
• ITIL certification
• Project Management certification or training
• Experience supporting the OB/GYN specialty in an ambulatory setting
• Experience supporting Reproductive endocrinology and infertility services
• Familiarity with HL7 interfaces
• Familiarity with Clinical Application Security

Qualifications

Must Haves

• Demonstrated ability to build strong relationships with diverse stakeholders, manage competing priorities, and deliver projects on time and within scope in a dynamic healthcare environment
• Skilled at analyzing multifaceted technical challenges, making sound decisions under pressure, and implementing innovative solutions that align with organizational goals
• Ability to convey complex technical concepts clearly and persuasively to both technical and non-technical audiences through written documentation and verbal communication
• Proven track record of fostering collaboration across cross-functional teams, promoting knowledge sharing, and driving consensus to achieve successful outcomes
• Ability to travel up to 20% as needed
• Bachelor's degree in Information Systems or related field and/or equivalent experience
• Experience working with eClinicalWorks
• 3+ years' experience supporting and ambulatory EMR
• 3+ years' experience managing vendor relationships
• Proven experience developing strong working relationships with internal stakeholders such as providers and clinical leadership
• Excellent customer service, verbal and written communication skills

Nice to Haves

• eClinicalWorks certification a strong plus
• ITIL certification
• Project Management certification or training
• Experience supporting the OB/GYN specialty in an ambulatory setting
• Experience supporting Reproductive endocrinology and infertility services
• Familiarity with HL7 interfaces
• Familiarity with Clinical Application Security

Benefits

• Full-time benefit eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching!
• Generous PTO offering with additional time off for volunteering!
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability!
• Free counseling for colleagues and family members, including parents and parents-in-law.