Clinical Applications Analyst (8a-5p) Population Health- Remote- Johnson City, TN

Summary

Ballad Health is seeking Epic-certified professionals to support population health strategies and enhance healthcare outcomes through analytics. The role involves analyzing workflows, data collection, and software updates to drive data-driven decision making.

Responsibilities

• Maintain regular communication with vendor representatives
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues
• Investigate end users’ preference while making build decisions
• Analyze business operations as they relate to build decisions
• Analyze new functionality in releases to determine how it should be used
• Review software, coordinate and test updates
• Review and test each new release
• Analyze data conversion needs
• Ensure that data coming across an interface meets the business need
• Follow established policies and procedures for System
• Troubleshoot problems and questions from end users
• Responsible for timely management of all assignments, including ticket management and maintaining an up to date status in tracking system
• Tracks time to work efforts assigned and maintains time card appropriately
• Must execute text plans/scripts and provide input to maintain accuracy while keeping the content current
• Engages with other teams in coordination of work effort
• Assist with onboarding and precepting Level I analysts
• Act independently and manage meetings as needed
• Maintain professionalism in actions and words
• Responsible for other duties as assigned

Skills

• 4 years IT experience with no degree
• Expected to achieve software certification based on vendor recommendations and department requirements for application(s) supported within 6 months
• Demonstrates ability to meet deadlines
• Demonstrates the ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
• Has gained and able to demonstrate in-depth knowledge of the software and how it meets customer needs
• Possesses an understanding of computer system capabilities to address process requirements
• Ability to integrate process steps and handoffs across disciplines / departments and drive teams to decisions
• Skilled at problem solving
• Strong communication skills – written and oral
• Excellent organizational skills
• Skilled in Microsoft Office products
• Health Care experience preferred but not required

Qualifications

Must Haves

• 4 years IT experience with no degree
• Expected to achieve software certification based on vendor recommendations and department requirements for application(s) supported within 6 months
• Demonstrates ability to meet deadlines
• Demonstrates the ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
• Has gained and able to demonstrate in-depth knowledge of the software and how it meets customer needs
• Possesses an understanding of computer system capabilities to address process requirements
• Ability to integrate process steps and handoffs across disciplines / departments and drive teams to decisions
• Skilled at problem solving
• Strong communication skills – written and oral
• Excellent organizational skills
• Skilled in Microsoft Office products

Nice to Haves

• Health Care experience preferred but not required