Field Service Representative

Summary

Axon, through its Dedrone partnership, provides airspace security solutions that detect, identify, track, and mitigate unauthorized drones. The Field Service Representative deploys, installs, configures, tests, maintains, and supports Dedrone systems while serving as an on-site technical contact for customers and collaborating with internal teams.

Responsibilities

• Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas)
• Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality
• Configure Dedrone by Axon systems according to site-specific requirements and customer needs
• Perform system testing and troubleshooting to ensure optimal performance before handover to the customer
• Provide technical documentation and detailed reporting for installations and troubleshooting efforts
• Serve as the on-site technical point of contact for customers during installations and events
• Provide training and guidance to customers on system operation and maintenance
• Respond promptly to customer inquiries and escalate issues as needed
• Conduct routine maintenance and software updates to ensure system reliability
• Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced
• Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions
• Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations
• Ensure compliance with all site-specific regulations and requirements

Skills

• 2+ years of hands-on technical fieldwork, including system installations or maintenance
• Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites)
• Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues
• Basic understanding of networking, including IP configuration and wireless communication
• Excellent communication skills to interact with customers and cross-functional teams effectively
• Comfortable working at heights, in outdoor environments, and under varying weather conditions
• Ability to lift and carry equipment up to 50 pounds
• Associate's degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus
• Remote role with nationwide travel 50–70%, including occasional nights/weekends for event support or scheduled installs
• Experience working with security systems, sensors, or networked technology preferred
• Understanding counter-drone technologies or security systems is a plus
• Familiarity with Axon's ecosystem of public safety solutions is beneficial
• Preference for candidates located in or near the **Mid‑Atlantic region** (e.g., VA, MD, DC, PA)
• Public Trust or Secret security clearance preferred

Qualifications

Must Haves

• 2+ years of hands-on technical fieldwork, including system installations or maintenance
• Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites)
• Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues
• Basic understanding of networking, including IP configuration and wireless communication
• Excellent communication skills to interact with customers and cross-functional teams effectively
• Comfortable working at heights, in outdoor environments, and under varying weather conditions
• Ability to lift and carry equipment up to 50 pounds
• Associate's degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus
• Remote role with nationwide travel 50–70%, including occasional nights/weekends for event support or scheduled installs

Nice to Haves

• Experience working with security systems, sensors, or networked technology preferred
• Understanding counter-drone technologies or security systems is a plus
• Familiarity with Axon's ecosystem of public safety solutions is beneficial
• Preference for candidates located in or near the **Mid‑Atlantic region** (e.g., VA, MD, DC, PA)
• Public Trust or Secret security clearance preferred

Benefits

• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices
• Remote role