Professional Services Manager I, Fleet

Summary

Axon is a company focused on protecting life through an ecosystem of safety and justice devices and cloud software. The Professional Services Manager I, Fleet is a post-sale, customer-facing role responsible for deploying network, hardware, and software solutions for Axon Fleet, training customers, coordinating field commissioning, troubleshooting systems, and supporting the overall implementation experience.

Responsibilities

• Identify and implement solutions within minimal assistance in a fast-paced environment
• Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations
• Conduct training sessions with customer technical points or contact and end users on Axon specific product applications
• Create accurate computer network diagrams and documentation for design and planning of network communication systems
• Customer coordination and execution of field commissioning tests
• Deliver timely and detailed project deployment reports
• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale
• Escalate product irregularities and problems to Product Managers during site deployments
• Maintain regular and predictable attendance
• Synchronize the operation of Axon products as they apply to the Fleet solutions
• Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products
• Troubleshoot applications, computers, networks and products
• Validate the quality of 12V DC sub-contractor installations

Skills

• All candidates maintain a professional attitude with a strong focus on the customer's total implementation experience
• Ability to perform job functions from any location with minimal oversight
• Flexibility to take on additional projects and adapt to changes in priorities
• Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment
• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations
• Cradlepoint router or equivalent configuration, implementation and deployment knowledge
• Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN
• A valid driver's license is required and must be maintained throughout employment
• A+, Network + or equivalent preferred
• Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred
• Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician
• NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred)

Qualifications

Must Haves

• All candidates maintain a professional attitude with a strong focus on the customer's total implementation experience
• Ability to perform job functions from any location with minimal oversight
• Flexibility to take on additional projects and adapt to changes in priorities
• Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment
• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations
• Cradlepoint router or equivalent configuration, implementation and deployment knowledge
• Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN
• A valid driver's license is required and must be maintained throughout employment

Nice to Haves

• A+, Network + or equivalent preferred
• Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred
• Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician
• NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred)

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in our offices