Professional Service Manager

Summary

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The Professional Service Manager will deliver professional services to clients, set up Connecteam features, integrate with other platforms, and streamline customer processes.

Responsibilities

• Meet with clients daily to deliver professional services
• Work offline to complete tasks assigned by clients
• Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions
• Manage multiple tasks in a fast-paced, high-pressure environment
• Collaborate with Customer Success, R&D, and integration partners (including payment processing providers) to support seamless implementations, troubleshoot issues, and ensure a best-in-class customer experience

Skills

• Native-level English proficiency
• You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve
• Strong team player with excellent communication and collaboration skills
• Ability to thrive in a high-pressure environment
• 1 year of experience in a SaaS company

Qualifications

Must Haves

• Native-level English proficiency
• You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve
• Strong team player with excellent communication and collaboration skills
• Ability to thrive in a high-pressure environment

Nice to Haves

• 1 year of experience in a SaaS company

Benefits

• Medical Coverage
• Insurance plan
• 401K
• Paid time off for vacation
• Paid time off for sick days