QA Engineer (Voice Agents)

Summary

Bamboo Works is seeking a motivated Quality Assurance (QA) Engineer with a passion for delivering high-quality Voice AI Agent Software. In this role, you will support testing efforts across Voice AI components and contribute to test documentation preparation, ensuring the functionality and reliability of AI-powered voice interactions.

Responsibilities

• Assist in creating and executing test plans, test cases, and test scripts for Voice AI Agent applications and backend services
• Conduct functional, integration, and regression testing of AI-powered voice interactions, including speech recognition, intent understanding, and response accuracy
• Validate voice agent conversation flows, including ASR, NLU, and TTS performance
• Prepare and maintain detailed test documentation, including test cases, test reports, and defect logs
• Identify, report, and track defects using bug-tracking tools (e.g., Jira)
• Participate in test reviews and provide feedback to developers and product managers
• Support API testing for backend services and voice agent integrations
• Collaborate closely with senior QA engineers, developers, and product teams to reproduce and troubleshoot issues
• Assist in User Acceptance Testing (UAT) preparation and execution
• Ensure testing follows security and privacy best practices

Skills

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field
• 1–3 years of experience in Software Quality Assurance or Software Testing
• Exposure to Voice AI, Chatbots, or Conversational AI products is preferred
• Basic understanding of ASR, NLU, and TTS technologies
• Experience writing and executing test cases and preparing QA documentation
• Familiarity with QA tools such as Jira, TestRail, Postman, or similar
• Some experience with API testing or automation tools is a plus
• Good problem-solving skills and attention to detail
• Strong verbal and written communication skills
• Eagerness to learn new testing techniques and Voice AI technologies
• Familiarity with Bot Testing Tools (e.g., Botium) is a plus
• Basic scripting knowledge (Python, JavaScript, or similar) for automation is a bonus
• Experience with agile development processes

Qualifications

Must Haves

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field
• 1–3 years of experience in Software Quality Assurance or Software Testing
• Exposure to Voice AI, Chatbots, or Conversational AI products is preferred
• Basic understanding of ASR, NLU, and TTS technologies
• Experience writing and executing test cases and preparing QA documentation
• Familiarity with QA tools such as Jira, TestRail, Postman, or similar
• Some experience with API testing or automation tools is a plus
• Good problem-solving skills and attention to detail
• Strong verbal and written communication skills
• Eagerness to learn new testing techniques and Voice AI technologies

Nice to Haves

• Familiarity with Bot Testing Tools (e.g., Botium) is a plus
• Basic scripting knowledge (Python, JavaScript, or similar) for automation is a bonus
• Experience with agile development processes

Benefits

• Part-time: 20 hours/week
• Fully remote position: Australian company
• Long-term opportunity with potential for increased hours