Partner Program Manager

Summary

BambooHR is a people intelligence platform that transforms HR and helps people do great work. The Partner Program Manager supports the day-to-day execution and operations of partnership programs by maintaining partner-facing resources, coordinating cross-functional updates, tracking performance data, and improving partner workflows and experiences.

Responsibilities

• Build a strong working knowledge of BambooHR’s partnership programs, partner personas, tools, and workflows while supporting day-to-day program administration
• Maintain accurate partner-facing documentation, internal resources, user guides, and program materials
• Assist with configuring, testing, and troubleshooting partner-facing tools and platforms, resolving routine issues and escalating more complex concerns appropriately
• Support the mapping and documentation of partner journeys and internal workflows, helping identify friction points and opportunities to improve the partner experience
• Coordinate routine updates, meetings, timelines, dependencies, and action items across Product, Engineering, Operations, Sales, and other cross-functional teams
• Compile, organize, and report on program data and KPIs, including partner adoption, tool utilization, and satisfaction
• Support recurring reporting processes and help ensure stakeholders have accurate and timely visibility into program performance
• Draft and distribute internal and partner-facing communications regarding program, tool, and workflow updates under the direction of senior program leadership
• Communicate progress, risks, blockers, and timeline changes clearly and proactively to relevant stakeholders
• Identify opportunities to improve documentation, workflows, execution accuracy, and the scalability of day-to-day program operations

Skills

• * 1–3 years of experience in partnerships, program coordination, business operations, sales or revenue operations, customer experience, project coordination, or a related area
• * Strong organizational and prioritization skills, with the ability to manage multiple requests, deadlines, and recurring responsibilities
• * Excellent attention to detail and a commitment to maintaining accurate documentation, reporting, and program information
• * Strong written and verbal communication skills, with the ability to communicate effectively with both technical and business-facing teams
• * Ability to coordinate cross-functional work, track action items and dependencies, and follow projects through to completion
• * Comfort learning and supporting new tools, platforms, workflows, and business processes
• * Analytical and problem-solving skills, with the ability to organize data, identify trends, and recognize potential issues
• * Ability to work effectively in a fast-moving environment while adapting to evolving priorities
• * A collaborative mindset and a strong interest in creating positive experiences for partners and internal stakeholders
• * Sound judgment and the ability to recognize when an issue can be resolved independently or should be escalated
• * Experience supporting partner, channel, alliance, marketplace, or integration programs
• * Experience in partner operations, partner enablement, sales operations, revenue operations, or a similar operational function
• * Familiarity with partner relationship management platforms, CRM systems, project management tools, or other partner-facing technology
• * Experience testing or troubleshooting business tools and documenting technical processes for end users
• * Experience creating user guides, process documentation, workflow maps, or other enablement resources
• * Familiarity with partner-program metrics such as adoption, engagement, tool utilization, satisfaction, or partner-sourced performance
• * Experience building or maintaining recurring reports and dashboards
• * Demonstrated ability to identify workflow friction and recommend practical process improvements
• * Experience coordinating work across Product, Engineering, Operations, and Sales teams
• * Curiosity about partner ecosystems and a desire to grow a career in partnerships or program management

Qualifications

Must Haves

• * 1–3 years of experience in partnerships, program coordination, business operations, sales or revenue operations, customer experience, project coordination, or a related area
• * Strong organizational and prioritization skills, with the ability to manage multiple requests, deadlines, and recurring responsibilities
• * Excellent attention to detail and a commitment to maintaining accurate documentation, reporting, and program information
• * Strong written and verbal communication skills, with the ability to communicate effectively with both technical and business-facing teams
• * Ability to coordinate cross-functional work, track action items and dependencies, and follow projects through to completion
• * Comfort learning and supporting new tools, platforms, workflows, and business processes
• * Analytical and problem-solving skills, with the ability to organize data, identify trends, and recognize potential issues
• * Ability to work effectively in a fast-moving environment while adapting to evolving priorities
• * A collaborative mindset and a strong interest in creating positive experiences for partners and internal stakeholders
• * Sound judgment and the ability to recognize when an issue can be resolved independently or should be escalated

Nice to Haves

• * Experience supporting partner, channel, alliance, marketplace, or integration programs
• * Experience in partner operations, partner enablement, sales operations, revenue operations, or a similar operational function
• * Familiarity with partner relationship management platforms, CRM systems, project management tools, or other partner-facing technology
• * Experience testing or troubleshooting business tools and documenting technical processes for end users
• * Experience creating user guides, process documentation, workflow maps, or other enablement resources
• * Familiarity with partner-program metrics such as adoption, engagement, tool utilization, satisfaction, or partner-sourced performance
• * Experience building or maintaining recurring reports and dashboards
• * Demonstrated ability to identify workflow friction and recommend practical process improvements
• * Experience coordinating work across Product, Engineering, Operations, and Sales teams
• * Curiosity about partner ecosystems and a desire to grow a career in partnerships or program management

Benefits

• Remote position available in the listed state
• A great company culture recognized by multiple organizations
• Comprehensive health, life, and disability insurance
• 4 weeks of vacation
• 12 company holidays
• Parental leave
• Volunteer time off
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Professional development
• Flexibility to thrive both in and outside the office