Partner Program Manager

Summary

PosterElite is seeking a Partner Program Manager to drive the implementation and execution of programs across its partner ecosystem. The role coordinates onboarding, launches, timelines, dependencies, communications, and cross-functional execution while ensuring partners receive a consistent implementation experience.

Responsibilities

• Lead partner onboarding and implementation from internal handoff through successful program launch
• Manage implementation requirements, project plans, timelines, dependencies, documentation, and partner-specific configurations
• Coordinate across partners and internal Sales, Marketing, Operations, Customer Support, and Development teams to keep projects moving and commitments on track
• Lead implementation kickoffs, status meetings, partner training, and launch-readiness activities
• Proactively identify risks, follow up on outstanding deliverables, remove roadblocks, and escalate issues when needed
• Coordinate the execution of partner campaigns, product launches, new services, and other program rollouts
• Maintain accurate CRM records, implementation trackers, partner information, reporting, and operational documentation
• Support partner marketing requests, billing coordination, data management, and other operational requirements throughout implementation
• Identify recurring process gaps and recommend practical improvements that make partner implementations more consistent, efficient, and scalable

Skills

• Strong project management instincts and the ability to bring structure, organization, and accountability to work involving multiple stakeholders
• Exceptional attention to detail and follow-through—you maintain visibility across commitments, dependencies, and deadlines and keep work moving toward completion
• A hands-on, execution-oriented mindset and comfort working within processes that may still require manual tracking, coordination, and follow-up
• Strong partner instincts—you understand how to create a professional, responsive experience while managing the operational details required behind the scenes
• Clear, proactive communication that keeps partners, Sales, and internal teams aligned on progress, ownership, risks, and next steps
• Confidence coordinating across teams, navigating competing priorities, and driving accountability without direct authority
• Sound judgment and resourcefulness when solving problems, escalating issues, and determining what needs attention first
• A practical approach to process improvement—you recognize opportunities to make execution simpler, more consistent, and more scalable without overengineering the solution
• Adaptability, ownership, and comfort operating in a growing environment where priorities move quickly and processes continue to evolve
• 3–5 years of experience in implementation, program management, project management, partner operations, customer onboarding, customer success, or a related role
• Demonstrated experience managing cross-functional projects with multiple stakeholders, dependencies, and deadlines
• Experience supporting customer or partner onboarding, implementation, program launches, or similar operational workflows
• Strong organizational skills with the ability to manage multiple active projects while maintaining accuracy, visibility, and follow-through
• Strong communication and facilitation skills, with the ability to create clarity, drive alignment, and communicate effectively across partner and internal stakeholders
• Experience with CRM systems, project management tools, and business software platforms
• Familiarity with marketing automation, campaign management, or customer engagement platforms
• Travel is typically less than 20%, with occasional partner meetings or industry events
• Experience within Payroll, HCM, HR Technology, Benefits, Compliance, SaaS, PEO, or related industries is a strong plus

Qualifications

Must Haves

• Strong project management instincts and the ability to bring structure, organization, and accountability to work involving multiple stakeholders
• Exceptional attention to detail and follow-through—you maintain visibility across commitments, dependencies, and deadlines and keep work moving toward completion
• A hands-on, execution-oriented mindset and comfort working within processes that may still require manual tracking, coordination, and follow-up
• Strong partner instincts—you understand how to create a professional, responsive experience while managing the operational details required behind the scenes
• Clear, proactive communication that keeps partners, Sales, and internal teams aligned on progress, ownership, risks, and next steps
• Confidence coordinating across teams, navigating competing priorities, and driving accountability without direct authority
• Sound judgment and resourcefulness when solving problems, escalating issues, and determining what needs attention first
• A practical approach to process improvement—you recognize opportunities to make execution simpler, more consistent, and more scalable without overengineering the solution
• Adaptability, ownership, and comfort operating in a growing environment where priorities move quickly and processes continue to evolve
• 3–5 years of experience in implementation, program management, project management, partner operations, customer onboarding, customer success, or a related role
• Demonstrated experience managing cross-functional projects with multiple stakeholders, dependencies, and deadlines
• Experience supporting customer or partner onboarding, implementation, program launches, or similar operational workflows
• Strong organizational skills with the ability to manage multiple active projects while maintaining accuracy, visibility, and follow-through
• Strong communication and facilitation skills, with the ability to create clarity, drive alignment, and communicate effectively across partner and internal stakeholders
• Experience with CRM systems, project management tools, and business software platforms
• Familiarity with marketing automation, campaign management, or customer engagement platforms
• Travel is typically less than 20%, with occasional partner meetings or industry events

Nice to Haves

• Experience within Payroll, HCM, HR Technology, Benefits, Compliance, SaaS, PEO, or related industries is a strong plus

Benefits

• Remote-first work arrangement