Client Service Coordinator

Summary

Banfield Pet Hospital is a renowned veterinary service provider, and they are seeking a Client Service Coordinator. The role involves recruiting new clients, ensuring superior client care, and managing various administrative functions to support the veterinary medical team.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Conduct administrative functions as necessary
• Other job duties as assigned

Skills

• Live and exemplify the Five Principles of Mars, Inc. within self and team
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Conduct administrative functions as necessary
• Other job duties as assigned

Qualifications

Must Haves

• Live and exemplify the Five Principles of Mars, Inc. within self and team
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Conduct administrative functions as necessary
• Other job duties as assigned

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) (with a generous company match)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources (including free coaching and counseling sessions)
• Associate Life Insurance (company-paid) & Supplemental Life Insurance (option to purchase additional coverage)
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA) (save on healthcare and dependent care expenses by setting aside pre-tax money)
• Health Savings Account (HSA) (tax-advantaged HSA)
• Paid Parental Leave (for both birth and adoption)
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits (protection against the unexpected; can purchase coverage)
• Legal Plan (affordable and accessible legal plan)
• Identity Protection (alerts and support if your information is stolen)
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets