Care Coordinator

Summary

Brown & Brown is an insurance and benefits services company seeking a Care Coordinator to support member enrollment and maintenance in the IPC Copay Assistance Program. The role coordinates with care team members, assists patients with manufacturer program enrollment, reviews claims, and maintains patient records for follow-up and reporting.

Responsibilities

• Provide client support where needed
• Coordinate member implementation calls with Care Team Lead
• Provide adhoc claims review as required
• Identify utilizing patients, review history, determine next coverage date
• Assist patient with enrollment in the manufacturer’s program
• Maintain patient database for follow-up, tracking and reporting
• Receive notification of new patient’s prior authorization/or review daily rejected and paid claims
• This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities
• Other duties may be assigned

Skills

• Certified Pharmacy Technician (CPhT.) License or 2-5 years of experience in a retail pharmacy or pharmacy benefit management environment
• Excellent communication skills
• Proficient with MS Office Suite
• Professional telephone demeanor
• Ability to maintain a high level of confidentiality

Qualifications

Must Haves

• Certified Pharmacy Technician (CPhT.) License or 2-5 years of experience in a retail pharmacy or pharmacy benefit management environment
• Excellent communication skills
• Proficient with MS Office Suite
• Professional telephone demeanor
• Ability to maintain a high level of confidentiality

Benefits

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts