Engagement Operations Coordinator

Summary

Bat Conservation International is a nonprofit organization dedicated to conserving bats and their habitats through science, conservation, restoration, and collaboration. The Engagement Operations Coordinator manages operational and cross-functional projects, supports public engagement and Bracken Cave operations, coordinates conferences and events, and provides project and operational support to the Chief Engagement Officer.

Responsibilities

• Manage projects from planning through implementation, coordinating timelines, stakeholders, deliverables, and follow-through
• Bring structure to emerging priorities and cross-functional work by establishing clear plans, responsibilities, and next steps
• Identify barriers, improve workflows, and develop practical systems that make work more efficient
• Take on emerging and special projects as organizational priorities evolve
• Serve as a welcoming point of contact for designated public inquiries and coordinate timely responses across BCI
• Improve systems for receiving, routing, tracking, and responding to public inquiries
• Coordinate Bracken Cave-related inquiries, correspondence, and public engagement in partnership with Engagement and Conservation colleagues
• Help strengthen the Bracken visitor experience and identify opportunities to grow earned revenue
• Use public questions and feedback to identify opportunities to improve resources, communications, and experiences
• Coordinate BCI's participation in major conferences, events, and external engagement opportunities
• Manage logistics, schedules, registrations, materials, and cross-team coordination
• Support major conservation convenings and high-visibility organizational priorities, including international conferences
• Provide operational and project support to the CEngO, helping organize priorities, meetings, external relationships, and follow-through
• Coordinate scheduling and logistics for selected partners, donors, former Board members, and other priority stakeholders
• Prepare materials, organize information, document decisions, and track commitments
• Maintain relationship information in Raiser’s Edge in partnership with Engagement Services
• Identify opportunities to streamline recurring work through better processes, technology, and automation
• Partner with the Chief of Staff and colleagues across BCI on cross-functional priorities
• Coordinate selected team meetings, planning sessions, retreats, and team-wide initiatives
• Help maintain visibility into priorities, decisions, commitments, and shared work
• Support improvements to workflows, shared resources, technology, and ways of working

Skills

• Bachelor's degree or equivalent combination of education and professional experience
• 3+ years of relevant experience in project coordination, operations, program administration, constituent engagement, events, or a related area
• Demonstrated ability to independently manage projects involving multiple stakeholders and deadlines
• Strong organization, judgment, initiative, and follow-through
• Excellent written, verbal, and interpersonal communication skills
• Ability to build productive relationships and coordinate across teams without formal authority
• Comfort working independently and creating structure when work is not fully defined
• Strong comfort with technology and willingness to learn new systems, tools, and automation
• Ability to manage multiple priorities in a dynamic, distributed environment
• Experience coordinating cross-functional projects, conferences, or events
• Experience working with members of the public, donors, supporters, volunteers, or other external audiences
• Experience improving operational processes or workflows
• Familiarity with CRM systems such as Raiser's Edge, project management tools, or collaborative technology

Qualifications

Must Haves

• Bachelor's degree or equivalent combination of education and professional experience
• 3+ years of relevant experience in project coordination, operations, program administration, constituent engagement, events, or a related area
• Demonstrated ability to independently manage projects involving multiple stakeholders and deadlines
• Strong organization, judgment, initiative, and follow-through
• Excellent written, verbal, and interpersonal communication skills
• Ability to build productive relationships and coordinate across teams without formal authority
• Comfort working independently and creating structure when work is not fully defined
• Strong comfort with technology and willingness to learn new systems, tools, and automation
• Ability to manage multiple priorities in a dynamic, distributed environment

Nice to Haves

• Experience coordinating cross-functional projects, conferences, or events
• Experience working with members of the public, donors, supporters, volunteers, or other external audiences
• Experience improving operational processes or workflows
• Familiarity with CRM systems such as Raiser's Edge, project management tools, or collaborative technology

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Paid vacation and sick leave
• Professional development opportunities
• Flexible work arrangements where applicable
• A collaborative, purpose-driven culture