Platform Operations Specialist

Summary

Bathing Brands is a leader in the steam, sauna, and luxury bathing industries with a growing digital commerce ecosystem. The eCommerce Platform Operations Specialist will support daily website operations, investigate and document issues, coordinate development and user acceptance testing, administer designated Drupal areas, and improve processes across eCommerce platforms and integrated business systems.

Responsibilities

• Receive, investigate, reproduce, and document website issues reported by customers, dealers, and internal users
• Translate reported problems and business requests into clear, actionable Asana tasks for the Web Development team
• Manage and maintain the Web Development Asana project, including task status, requirements, supporting information, priorities, dependencies, and follow-up
• Work with business stakeholders and technical teams to gather the information needed to move issues and features forward
• Perform first-round troubleshooting to determine whether an issue is related to website functionality, data, configuration, user permissions, or an integrated system
• Coordinate and perform User Acceptance Testing (UAT) for website fixes, enhancements, and new features
• Develop a deep understanding of user workflows across our websites, including consumer, dealer, sales, customer service, Product Catalog, and other internal workflows
• Build and maintain repeatable test scenarios and regression testing processes for critical website functionality
• Validate completed development work against business requirements and real-world user workflows
• Administer designated areas of Drupal, including user accounts and permissions, menus, taxonomy structures, and other approved configuration tasks
• Work closely with the Product Catalog team to support website taxonomy, navigation, product organization, and other catalog-related website needs
• Help identify patterns in recurring issues and opportunities to improve processes, documentation, and platform usability
• Create and maintain documentation for website workflows, business rules, testing scenarios, and administrative processes
• Support release readiness by ensuring completed work has been tested, documented, and validated before or immediately following deployment

Skills

• Please note this position is fully remote; however, we are only hiring residents from Illinois or Wisconsin
• • Have experience supporting an eCommerce website, CMS, digital platform, software product, or other technology-driven business environment
• • Have experience with Asana, Jira, or another work management or development tracking platform
• • Understand the fundamentals of software testing, QA, UAT, or structured troubleshooting
• • Can translate a business problem into clear written requirements and testable outcomes
• • Are highly organized and capable of managing multiple issues, requests, and development tasks at different stages
• • Communicate comfortably with technical and non-technical teams
• • Enjoy learning complex systems and understanding how information and processes move between them
• • Have strong attention to detail without losing sight of the larger business objective
• • Are comfortable taking ownership of an issue and helping move it toward resolution
• • Have experience with Drupal or another content management system. Drupal experience is strongly preferred

Qualifications

Must Haves

• Please note this position is fully remote; however, we are only hiring residents from Illinois or Wisconsin
• • Have experience supporting an eCommerce website, CMS, digital platform, software product, or other technology-driven business environment
• • Have experience with Asana, Jira, or another work management or development tracking platform
• • Understand the fundamentals of software testing, QA, UAT, or structured troubleshooting
• • Can translate a business problem into clear written requirements and testable outcomes
• • Are highly organized and capable of managing multiple issues, requests, and development tasks at different stages
• • Communicate comfortably with technical and non-technical teams
• • Enjoy learning complex systems and understanding how information and processes move between them
• • Have strong attention to detail without losing sight of the larger business objective
• • Are comfortable taking ownership of an issue and helping move it toward resolution

Nice to Haves

• • Have experience with Drupal or another content management system. Drupal experience is strongly preferred

Benefits

• Fully remote position for residents of Illinois or Wisconsin
• Company-subsidized medical, dental, and vision insurance
• Company-paid life insurance, with voluntary disability and supplemental coverage options
• 401(k) retirement plan with company match
• Paid Time Off (PTO) and paid company holidays
• Community Day for volunteer service
• Employee referral program