Operations Analyst

Summary

BHC is a hospitality organization whose City Club operations are supported by executive leadership. The Operations Analyst develops analyses, reports, dashboards, and decision-support materials while managing cross-functional projects and strategic initiatives. The role also provides executive office support and handles sensitive financial, operational, and personnel information with discretion.

Responsibilities

• Develop and maintain reports, dashboards, and analyses that support executive decision-making across operations, finance, people, and growth initiatives
• Research market trends, competitive dynamics, operational opportunities, and strategic initiatives to inform planning and investment decisions. Translate complex data into clear, actionable formats for senior audiences, including presentations, briefs, and financial models
• Provide data-driven insights and scenario analysis to support strategic discussions and business cases
• Manage delegated projects and timelines from planning through completion, ensuring priorities stay on track, stakeholders remain aligned, and deliverables are completed on time
• Take ownership of strategic and operational initiatives, including scoping, milestone tracking, stakeholder coordination, and status reporting
• Identify and resolve issues as they arise, applying sound judgment and escalating to leadership when appropriate
• Partner with leaders and teams across City Club to move cross-functional initiatives forward effectively
• Provide flexible analytical and project support across executive and City Club priorities as business needs evolve
• Prepare materials for leadership meetings and strategic reviews
• Maintain confidentiality and exercise discretion in handling sensitive financial, operational, and personnel matters

Skills

• Bachelor's degree required, or equivalent combination of education and directly relevant professional experience
• Three or more years of experience in hospitality operations, hotel management, food and beverage management, or an analytical role within a hospitality or service-driven organization
• Demonstrated ability to build reports, dashboards, and financial or operational models that translate complexity into clarity
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint
• Exceptional written and verbal communication skills, with the ability to synthesize and present information to senior audiences
• Direct experience in luxury hospitality operations required
• Understanding of hotel P&L structures, F&B operations, membership models, and property-level performance metrics expected
• Experience with business intelligence or data visualization platforms (Power BI, Tableau, or comparable) strongly preferred

Qualifications

Must Haves

• Bachelor's degree required, or equivalent combination of education and directly relevant professional experience
• Three or more years of experience in hospitality operations, hotel management, food and beverage management, or an analytical role within a hospitality or service-driven organization
• Demonstrated ability to build reports, dashboards, and financial or operational models that translate complexity into clarity
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint
• Exceptional written and verbal communication skills, with the ability to synthesize and present information to senior audiences
• Direct experience in luxury hospitality operations required
• Understanding of hotel P&L structures, F&B operations, membership models, and property-level performance metrics expected

Nice to Haves

• Experience with business intelligence or data visualization platforms (Power BI, Tableau, or comparable) strongly preferred