Operations Analyst

Summary

Ibility LLC is a service-disabled veteran-owned and woman-owned small business that helps government leaders improve mission outcomes through creative products and programs. The Operations Analyst will support, monitor, troubleshoot, and continuously improve automated workflows, while analyzing operational data, coordinating defect resolution, and communicating with stakeholders.

Responsibilities

• Support cross-functional teams responsible for efficient automated workflow processing
• Monitor and maintain highly time-sensitive operational workflows to ensure processing accuracy and service level targets are met
• Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
• Document discovered defects and provide updated information on operational impacts of workflow defects
• Communicate workflow status changes and operational updates to external stakeholders
• Assist in generating, reviewing, analyzing, and creating operational reports and data queries
• Processing and Remediating errors created by automated processing following both SOP and using independent decision making for recommending remediative efforts in novel situations
• Monitor and analyze metrics associated with the performance and success of automated workflows
• Partner with stakeholders to understand business pain points and operational challenges
• Assess enhancement requests and monitor status of existing requests

Skills

• Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately
• Ability to analyze case or document status data and identify processing delays or system issues
• Experience coordinating with technical and operations teams to resolve defects and implement data fixes
• Strong Excel and reporting skills (data cleansing, pivot tables, tracking logs, status reporting)
• Experience gathering business requirements for operational reports and dashboards
• Previous operations experience
• Strict time sensitive items – reporting on slack – any alerts – communication
• Exposure to or experience working in DevOps environments
• Strong analytical skills with the ability to develop data-driven recommendations
• Strong verbal and written communication skills
• Data analysis experience using tools such as:
• Excel
• Tableau – knowing is fine, expert not required
• Experience managing stakeholder relationships
• Experience working with cross-functional teams
• Experience working with PII – Important – Knock out question
• SQL – preferred
• VA preferred
• Previous medical claims processing experience
• VHA Operational background
• Jira and Confluence experience
• Effective communications with Slack
• Operational experience with VPNs and Remote Desktop

Qualifications

Must Haves

• Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately
• Ability to analyze case or document status data and identify processing delays or system issues
• Experience coordinating with technical and operations teams to resolve defects and implement data fixes
• Strong Excel and reporting skills (data cleansing, pivot tables, tracking logs, status reporting)
• Experience gathering business requirements for operational reports and dashboards
• Previous operations experience
• Strict time sensitive items – reporting on slack – any alerts – communication
• Exposure to or experience working in DevOps environments
• Strong analytical skills with the ability to develop data-driven recommendations
• Strong verbal and written communication skills
• Data analysis experience using tools such as:
• Excel
• Tableau – knowing is fine, expert not required
• Experience managing stakeholder relationships
• Experience working with cross-functional teams
• Experience working with PII – Important – Knock out question

Nice to Haves

• SQL – preferred
• VA preferred
• Previous medical claims processing experience
• VHA Operational background
• Jira and Confluence experience
• Effective communications with Slack
• Operational experience with VPNs and Remote Desktop

Benefits

• Full-time remote work arrangement