Cloud Customer Success Manager - PR

Summary

Blue Mantis is a digital technology services provider focused on managed services, cybersecurity, and cloud solutions. The Cloud Customer Success Manager will manage the post-sales customer relationship, support CSP operations, conduct cloud utilization and cost optimization reviews, and ensure effective onboarding, provisioning, reporting, documentation, and escalations.

Responsibilities

• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities
• Collaborate with peers and managers to steer our CSP operations
• Act as liaison between customer, company and 3rd party vendors, managing/escalating tickets and tasks from report to resolution
• Build and maintain a trusted advisor relationship with our customers
• Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources
• Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction
• Own the post-sales relationship

Skills

• (1-2 years) Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program
• Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role
• Either possess or be willing to obtain FinOps Practitioner Certification
• BS Degree in Business or a Technology related field
• Experience optimizing workflows and implementing process improvement
• Technical and business problem-solving skills and judgement
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels
• Ability to prioritize and manage competing demands
• Experience working with Clients on business solutions
• Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn
• Either possess one year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals or be willing to learn
• Graduate degree appreciated

Qualifications

Must Haves

• (1-2 years) Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program
• Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role
• Either possess or be willing to obtain FinOps Practitioner Certification
• BS Degree in Business or a Technology related field
• Experience optimizing workflows and implementing process improvement
• Technical and business problem-solving skills and judgement
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels
• Ability to prioritize and manage competing demands
• Experience working with Clients on business solutions
• Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn
• Either possess one year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals or be willing to learn

Nice to Haves

• graduate degree appreciated

Benefits

• Fully remote