Associate Account Manager - Remote

Summary

Boyd Thermal by Eaton is seeking an Associate Account Manager to support sales growth in its Industrial Solutions sector. The role focuses on managing customer relationships, developing new business opportunities, supporting quotations and customer solutions, and driving revenue growth through cross-functional collaboration.

Responsibilities

• Drive revenue growth for the Industrial Solutions sector
• Work directly with customers to support and manage business growth by developing strong relationships with operating departments and various management levels
• Develop new business and forge new relationships with the cross functional organizations at potential customers
• Develop and execute strategies for increased customer penetration by selling additional products and services to all customer divisions
• Set strategic goals and tactical plan to achieve significant growth and build on the culture of achieving those goals within a high success/high reward environment
• Directly engage at customer locations to win incremental business through active business development. Requires establishing strong relationships with various management levels
• Work closely with customer engineers and purchasing to ensure product and design requirement are identified. Work closely with Boyd Thermal Engineering to manage the design and development of customer solutions
• Display and demonstrate products and solutions using prototypes, samples and marketing support materials, providing value added guidance to customers. Utilizing knowledge of materials and manufacturing processes, illustrates and emphasizes Boyd Themal’s value-added propositions
• Manage the quotation process. In conjunction with the Sales Operations Team, performs technical review of engineering drawings and specifications, gathers and prepares required information for formal quotation including, but not limited to, drawings, sample parts, technical data, volumes, and material sources for submittal to Boyd Thermal Estimating. Manages the preparation of formal quotation packages with pricing to maximize revenue, while also maximizing Gross Margin
• In conjunction with the Sales Operations Team, monitors and manages progress of projects in order to successfully meet customers’ milestones and production schedules, from inception to implementation
• Engage with customers on all commercial topics including credit and shipping terms, legal requirements, payments, and so forth. Manages aspects of the relationship per terms and conditions of agreements, as well as negotiating new agreements in conjunction with Boyd management. Responds when necessary to special customer needs or complaints
• Utilizes Salesforce CRM package daily to capture all business opportunities, customer business intelligence, wins and losses. Uses this and other tools to frequently and transparently communicate opportunities and current state to colleagues and management

Skills

• * Bachelor's degree
• * A minimum of two (2) years of experience in account management, customer success, and/or client services creating quotes and proposals for a manufacturing company
• * No relocation benefit is offered for this position. Candidates may be located anywhere within the United States
• * Boyd Thermal by Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
• * Data Analysis: Ability to analyze metrics and extrapolate a practical solutions and recommendations
• * Negotiation: Ability to communicate and deliver a value proposition; broker relevant deals and deliver a win-win oriented solution for the business and the customer
• * Project Management: The ability to manage your task flow and complete assignments on time
• * Communication: Ability to deliver written and oral communications in constructive and concise manner
• * Travel: Willingness and ability to travel to meet objectives. Travel will be relatively limited
• * Customer focused: Demonstrates through action, that external and internal customers are the highest priority. Anticipates, understands and delivers the customer expectations with the highest quality and sense of urgency
• * Business Savvy: A strategic thinker who is disciplined and exhibits a strong understanding of the business, its financial commitments, customers, competitive environment and other key metrics. Effectively uses data to make sound business decisions and proposals
• * Innovation/Creativity: Boldly champions and embraces continuous improvements through new and creative ideas. Open minded, courageous and challenges the status-quo to improve the business
• * Execution Excellence: Ensures operations excellence and actions that are based on a sound business strategy. Consistently delivers strong business results and maintains a passion for winning. Learns from mistakes. Complies with all legal requirements
• * Experience in a manufacturing environment that is multi-piece manufacturing from design to manufacture. Custom manufacturing
• * Experience working cross-functionally with Engineering, Operations, Production, and Sales

Qualifications

Must Haves

• * Bachelor's degree
• * A minimum of two (2) years of experience in account management, customer success, and/or client services creating quotes and proposals for a manufacturing company
• * No relocation benefit is offered for this position. Candidates may be located anywhere within the United States
• * Boyd Thermal by Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
• * Data Analysis: Ability to analyze metrics and extrapolate a practical solutions and recommendations
• * Negotiation: Ability to communicate and deliver a value proposition; broker relevant deals and deliver a win-win oriented solution for the business and the customer
• * Project Management: The ability to manage your task flow and complete assignments on time
• * Communication: Ability to deliver written and oral communications in constructive and concise manner
• * Travel: Willingness and ability to travel to meet objectives. Travel will be relatively limited
• * Customer focused: Demonstrates through action, that external and internal customers are the highest priority. Anticipates, understands and delivers the customer expectations with the highest quality and sense of urgency
• * Business Savvy: A strategic thinker who is disciplined and exhibits a strong understanding of the business, its financial commitments, customers, competitive environment and other key metrics. Effectively uses data to make sound business decisions and proposals
• * Innovation/Creativity: Boldly champions and embraces continuous improvements through new and creative ideas. Open minded, courageous and challenges the status-quo to improve the business
• * Execution Excellence: Ensures operations excellence and actions that are based on a sound business strategy. Consistently delivers strong business results and maintains a passion for winning. Learns from mistakes. Complies with all legal requirements

Nice to Haves

• * Experience in a manufacturing environment that is multi-piece manufacturing from design to manufacture. Custom manufacturing
• * Experience working cross-functionally with Engineering, Operations, Production, and Sales

Benefits

• Remote work arrangement