Project Manager - Telecom Services Delivery

Summary

Bridgepointe Technologies provides strategic, vendor-agnostic IT services and infrastructure procurement, implementation, and support. The Project Manager coordinates telecom service orders and circuit implementations across multiple technologies, managing timelines, vendors, documentation, escalations, and client communication. The role also applies telecom expertise and advanced Microsoft Excel skills to evaluate services, analyze datasets, and improve delivery processes.

Responsibilities

• Manage day-to-day telecom service ordering and provisioning multiple service types in a large-scale environment
• Operate as a trusted extension of the client’s team, applying project management discipline and technical expertise to drive timelines, communication, documentation, and vendor coordination
• Serve as the primary escalation and issue-resolution owner, ensuring accountability across clients, carriers, and vendors
• Assess network standards and circuit diversity requirements, functioning as the technical gatekeeper for incoming service requests
• Maintain accuracy across large datasets, application databases, and carrier portals
• Lead vendor engagement, proactively escalate delays, and remove obstacles to keep projects on schedule
• Make informed, fact-based decisions on the client’s behalf using deep telecom and circuit expertise, including evaluating service suitability, realistic delivery timelines, and vendor performance patterns
• Continuously refine processes and project methodologies to enhance efficiency, delivery outcomes, and customer experience

Skills

• Strong understanding of access technologies: DIA, Ethernet, Broadband, MPLS, SD-WAN, LTE/5G, transport types, and last-mile architectures
• Knowledge of telecom offerings including voice, data, and unified communications, with an ability to differentiate service types
• Ability to interpret quotes, LOAs, contracts, network diagrams, fiber requirements, and service details
• Experience with provisioning workflows (FOC validation, ASR/LSR, demarc extensions, activation best practices)
• Proficient in evaluating telecom quotes and rate structures, leveraging benchmarking to surface anomalies or risks
• Working knowledge of subnets, routing, DHCP, DNS, SIP trunking, and QoS concepts
• Proficiency in carrier OSS/BSS portals for order entry, monitoring, ticketing, and escalation
• Experience with MACD lifecycle workflows and troubleshooting coordination (loopback/turn-up testing, issue identification)
• Advanced competency with productivity and automation tools (Excel, Power Automate, Smartsheet)
• Strong communication skills with presence and professionalism, including with client leadership
• Ability to escalate effectively and drive accountability with partner and non-partner vendors
• Experience facilitating implementation plans, installs, and disconnects
• Tenacious, solution-oriented mindset with the ability to operate independently
• Candidates must demonstrate advanced proficiency in Microsoft Excel and the ability to independently analyze, manipulate, and present large datasets with accuracy and efficiency
• Advanced use of formulas and functions, including VLOOKUP, IFERROR, nested formulas, and logical functions to validate, reconcile, and analyze data
• Strong understanding of formula fundamentals, including absolute and relative references, cell linking, and workbook structure
• Experience utilizing COUNTIFS, SUMIFS, AVERAGEIFS, and other multi-criteria functions to perform data analysis and reporting
• Proficiency with sorting, filtering, table structures, and data organization techniques to manage large datasets efficiently
• Ability to create and interpret PivotTables, PivotCharts, or equivalent summary reports to identify trends, exceptions, and business insights
• Experience creating charts, dashboards, and executive-ready reports that effectively communicate data-driven findings
• Strong skills in formatting, data validation, conditional formatting, and data quality controls to ensure accuracy and consistency
• Demonstrated ability to work with minimal supervision, complete complex analyses independently, and deliver accurate results in a fast-paced environment
• Ability to quickly learn new datasets, troubleshoot issues, and identify opportunities to automate or improve reporting processes
• Schedule: Core hours aligned to CST with some flexibility
• Experience with Power Query, Power Pivot, VBA/macros, or other Excel automation tools

Qualifications

Must Haves

• Strong understanding of access technologies: DIA, Ethernet, Broadband, MPLS, SD-WAN, LTE/5G, transport types, and last-mile architectures
• Knowledge of telecom offerings including voice, data, and unified communications, with an ability to differentiate service types
• Ability to interpret quotes, LOAs, contracts, network diagrams, fiber requirements, and service details
• Experience with provisioning workflows (FOC validation, ASR/LSR, demarc extensions, activation best practices)
• Proficient in evaluating telecom quotes and rate structures, leveraging benchmarking to surface anomalies or risks
• Working knowledge of subnets, routing, DHCP, DNS, SIP trunking, and QoS concepts
• Proficiency in carrier OSS/BSS portals for order entry, monitoring, ticketing, and escalation
• Experience with MACD lifecycle workflows and troubleshooting coordination (loopback/turn-up testing, issue identification)
• Advanced competency with productivity and automation tools (Excel, Power Automate, Smartsheet)
• Strong communication skills with presence and professionalism, including with client leadership
• Ability to escalate effectively and drive accountability with partner and non-partner vendors
• Experience facilitating implementation plans, installs, and disconnects
• Tenacious, solution-oriented mindset with the ability to operate independently
• Candidates must demonstrate advanced proficiency in Microsoft Excel and the ability to independently analyze, manipulate, and present large datasets with accuracy and efficiency
• Advanced use of formulas and functions, including VLOOKUP, IFERROR, nested formulas, and logical functions to validate, reconcile, and analyze data
• Strong understanding of formula fundamentals, including absolute and relative references, cell linking, and workbook structure
• Experience utilizing COUNTIFS, SUMIFS, AVERAGEIFS, and other multi-criteria functions to perform data analysis and reporting
• Proficiency with sorting, filtering, table structures, and data organization techniques to manage large datasets efficiently
• Ability to create and interpret PivotTables, PivotCharts, or equivalent summary reports to identify trends, exceptions, and business insights
• Experience creating charts, dashboards, and executive-ready reports that effectively communicate data-driven findings
• Strong skills in formatting, data validation, conditional formatting, and data quality controls to ensure accuracy and consistency
• Demonstrated ability to work with minimal supervision, complete complex analyses independently, and deliver accurate results in a fast-paced environment
• Ability to quickly learn new datasets, troubleshoot issues, and identify opportunities to automate or improve reporting processes
• Schedule: Core hours aligned to CST with some flexibility

Nice to Haves

• Experience with Power Query, Power Pivot, VBA/macros, or other Excel automation tools

Benefits

• Company subsidized Medical, Dental, and Vision Care benefits
• HSA Plan
• Short-term and Long-term Disability
• Company-paid AD&D and Life Insurance
• 401k plan
• Unlimited PTO
• Flexible and innovative work environment