Technical Product Support Representative - San Francisco

Summary

Bright Data is seeking a highly motivated and technically skilled Tier 1 Technical Product Support Representative to join their team based in the San Francisco Bay Area. In this role, you will provide support for complex products, ensuring a seamless experience for customers while managing inquiries and troubleshooting technical issues.

Responsibilities

• Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by phone and by email
• Independently understand and solve technical problems using internal documentation
• Clarify problem solutions to customers and provide them with the best workflows
• Interact with other departments to clarify issues and escalate them when required

Skills

• Past experience in a similar role
• Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage)
• Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues
• Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers
• Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality

Qualifications

Must Haves

• Past experience in a similar role
• Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage)
• Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues
• Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers
• Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality