Brose Group
Posted 72 days agoVerified live 2d ago
IT Intern
Brief overview
Auburn Hills, MIIn-person
UndergradOr in progress
IT system supportIT inventory managementITSM toolsDevice installation and configurationIncident and service request handlingRoot cause analysisHardware upgradesWindows device managementMicrosoft softwareNetwork topologySoftware installation
Job description
Summary
Brose Group is seeking an IT Intern to support their IT system requirements and manage IT inventory assets. The role involves installing and maintaining end devices, resolving incidents, and ensuring compliance with IT protocols.
Responsibilities
- Work with IT Manager to understand and support IT system requirements
- Manage IT inventory assets using internal ITSM tool (BITS)
- Install, configure, and maintain end devices (PCs, smartphones, printers, tablets)
- Handle and resolve incidents and service requests following ITSM processes
- Ensure proper ticket documentation, categorization, and escalation
- Perform basic troubleshooting and root cause analysis
- Prepare end-of-life devices for recycling in line with IT security protocols
- Support hardware upgrades (RAM, disks) for workstations and laptops
- Ensure KPI compliance for Windows devices (patching, antivirus, BitLocker)
- Maintain IT documentation and asset records
- Identify improvement opportunities and support automation initiatives
Skills
- Available to work on-site in Auburn Hills
- Available to work 20–29 hours per week during the school year (flexible schedule)
- Available to work 30–40 hours per week during the summer (flexible schedule)
- Position planned to start August 1, 2026, or later depending on availability
- Currently enrolled in a college or university program (graduation year 2027 or later) and pursuing a degree in Information Systems or similar discipline
- Basic topology network knowledge
- Basic network knowledge
- Microsoft Software
- Software installation
Qualifications
Must Haves
- Available to work on-site in Auburn Hills
- Available to work 20–29 hours per week during the school year (flexible schedule)
- Available to work 30–40 hours per week during the summer (flexible schedule)
- Position planned to start August 1, 2026, or later depending on availability
- Currently enrolled in a college or university program (graduation year 2027 or later) and pursuing a degree in Information Systems or similar discipline
- Basic topology network knowledge
- Basic network knowledge
- Microsoft Software
- Software installation
