Product Owner

Summary

Brown & Brown is seeking a Product Owner to join its Retail Technology Solutions team. The role maximizes product value by managing the product backlog, representing customer and stakeholder needs, defining requirements, and facilitating collaboration between business and technology teams within a Scrum squad.

Responsibilities

• Own, create, and maintain the product backlog, ensuring it is visible, transparent, and understood by all team members
• Prioritize backlog items based on business value, customer needs, and feedback
• Knows the business results to be achieved and collaborates with technical resources to research and recommend solutions based upon the business case
• Clearly define user stories and acceptance criteria, providing sufficient detail to guide development
• Continuously refine and elaborate backlog items as needed
• Actively engages with Scrum squad to clarify features, reduce ambiguity and remove blockers to keep delivery moving
• Actively participate in Scrum ceremonies including Sprint Planning, Sprint Reviews, Sprint Demonstrations, and Sprint Retrospectives
• Represents the empowered decisionmaker for the squad, providing timely decisions that maintain momentum and reduce uncertainty
• Inspect deliverables at the end of each sprint, accept or reject work based on predefined acceptance criteria, and provide constructive feedback
• Represent customer needs within the squad, ensuring solutions deliver meaningful value to both customers and the business
• Participate in Scrum ceremonies (Sprint Planning, Review, Retrospective) and collaborate with the team to identify opportunities for process and product improvement
• Tracks sprint-level KPIs to assess progress, delivery health and value realization

Skills

• * CSPO, PMI-ACP, or PSPO or appropriate certification
• * Bachelor's degree in computer science or equivalent experience
• * 3-5 years of experience in customer service, technical support application support, or insurance
• * Strong communication and interpersonal skills
• * Ability to prioritize and make decisions in a dynamic environment
• * Understanding of Agile principles and Scrum framework
• * Experience with product management or business analysis
• * Customer-focused mindset and problem-solving abilities
• * Familiarity with relevant tools (e.g., Jira, Trello, Azure DevOps)
• * Intermediate knowledge of CRM software (Dynamics, Salesforce)
• * Intermediate knowledge of ITIL, Agile and Scrum frameworks
• * Intermediate knowledge of the insurance industry
• * Experience in supporting a variety of business applications in a production environment

Qualifications

Must Haves

• * CSPO, PMI-ACP, or PSPO or appropriate certification
• * Bachelor's degree in computer science or equivalent experience
• * 3-5 years of experience in customer service, technical support application support, or insurance
• * Strong communication and interpersonal skills
• * Ability to prioritize and make decisions in a dynamic environment
• * Understanding of Agile principles and Scrum framework
• * Experience with product management or business analysis
• * Customer-focused mindset and problem-solving abilities
• * Familiarity with relevant tools (e.g., Jira, Trello, Azure DevOps)

Nice to Haves

• * Intermediate knowledge of CRM software (Dynamics, Salesforce)
• * Intermediate knowledge of ITIL, Agile and Scrum frameworks
• * Intermediate knowledge of the insurance industry
• * Experience in supporting a variety of business applications in a production environment

Benefits

• Medical/Rx
• Dental
• Vision
• Life Insurance
• Disability Insurance
• ESPP
• 401k
• Student Loan Assistance
• Tuition Reimbursement
• Free Mental Health & Enhanced Advocacy Services
• Paid Time Off
• Holidays
• Preferred Partner Discounts