Infrastructure Analyst

Summary

Buckland is a global trade services company providing customs brokerage, trade management, freight forwarding, trade technology, and warehousing services. The Infrastructure Analyst will administer and support network operations, security, and performance while also supporting servers, virtualization, Microsoft infrastructure, enterprise systems, and broader infrastructure projects.

Responsibilities

• Administer and support network architecture, planning, and design initiatives including LAN, WAN, VLAN, MPLS, VPN, and hybrid cloud networking (Azure/AWS)
• Monitor network performance and availability and troubleshoot connectivity and performance issues
• Support and help maintain firewall and perimeter security solutions (e.g., Fortinet) in collaboration with the Cyber Security team
• Implement and maintain secure remote access technologies (SSLVPN, IPsec, L2TP, SASE)
• Assist with network capacity planning, design recommendations, and documentation of network hardware and configurations
• Follow established change management policies and procedures when testing, scheduling, and implementing network changes
• Support Windows Server environments, including Active Directory, Group Policy, and fileserver / print services
• Assist with the administration and optimization of virtualization platforms (VMware vSphere)
• Provide support for Microsoft infrastructure platforms including Microsoft 365, Exchange, SQL Server and Azure
• Participate in backup, archiving, disaster recovery operations, and DRP testing
• Maintain accurate infrastructure documentation, including network diagrams and system configurations
• Collaborate with the broader IT team on infrastructure projects, upgrades, and technology rollouts
• Provide escalation support for infrastructure-related tickets from the service desk
• Other duties as assigned

Skills

• Bachelor's degree or diploma in Computer Science, Information Technology, or equivalent experience
• Minimum of three years of hands-on experience in network administration and IT infrastructure support
• Working knowledge of LAN/WAN design, VLANs, trunking, Layer 3 segmentation, and switching/routing protocols
• Experience supporting firewall and VPN technologies (e.g., Fortinet) and secure remote access solutions
• Familiarity with Windows Server, Active Directory, Group Policy, and core Microsoft infrastructure services
• Working understanding of IT security principles and practices (NGFW, IDS/IPS)
• Excellent problem-solving, troubleshooting, and decision-making skills
• Strong verbal and written communication skills, with the ability to work independently and collaboratively within a distributed IT team
• Ability to work independently
• Must be legally eligible to work for the Company at all times
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX
• Exposure to virtualization platforms (VMware vSphere, Hyper-V) and Microsoft 365/Azure environments; hybrid cloud experience is an asset
• Familiarity with backup and disaster recovery concepts (e.g., Veeam) is an asset

Qualifications

Must Haves

• Bachelor's degree or diploma in Computer Science, Information Technology, or equivalent experience
• Minimum of three years of hands-on experience in network administration and IT infrastructure support
• Working knowledge of LAN/WAN design, VLANs, trunking, Layer 3 segmentation, and switching/routing protocols
• Experience supporting firewall and VPN technologies (e.g., Fortinet) and secure remote access solutions
• Familiarity with Windows Server, Active Directory, Group Policy, and core Microsoft infrastructure services
• Working understanding of IT security principles and practices (NGFW, IDS/IPS)
• Excellent problem-solving, troubleshooting, and decision-making skills
• Strong verbal and written communication skills, with the ability to work independently and collaboratively within a distributed IT team
• Ability to work independently
• Must be legally eligible to work for the Company at all times
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX

Nice to Haves

• Exposure to virtualization platforms (VMware vSphere, Hyper-V) and Microsoft 365/Azure environments; hybrid cloud experience is an asset
• Familiarity with backup and disaster recovery concepts (e.g., Veeam) is an asset

Benefits

• Benefits package
• Matching retirement plan
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.
• Remote work arrangement available for applicants who are not local to a Buckland office.