AI Intern — Technology

Summary

Call Center Power is a specialized consulting firm dedicated to optimizing contact center operations and customer experience. They are seeking a motivated AI Intern to contribute to their Technology team by exploring AI enhancements for their CCaaS platform and supporting various technology projects.

Responsibilities

• Explore and prototype AI-powered enhancements for CCP’s CCaaS platform practice — identify opportunities to leverage AI within Zoom Contact Center, Zendesk, Amazon Connect, and Genesys environments
• Support Claude Code development efforts across CCP’s technology projects — assist with building, testing, and deploying AI-assisted tooling for contact center implementations
• Conduct user acceptance testing (UAT) for client CCaaS deployments — validate contact flows, integrations, and configurations across Amazon Connect and Zendesk instances
• Support the maintenance and development of CCP’s Amazon Connect and Zendesk environments — assist with configuration updates, troubleshooting, and documentation
• Research and evaluate emerging AI capabilities relevant to contact center technology — prepare findings and recommendations for the technology leadership team
• Build internal tools and automations that improve CCP’s technology delivery workflows — from project tracking to deployment checklists

Skills

• Hands-on experience using modern AI tools (Claude, ChatGPT, Copilot, Gemini, Cursor, or similar)
• Curiosity and drive to learn — ability to self-direct research and synthesize findings
• Strong written and verbal communication skills; ability to explain AI concepts to non-technical audiences
• Comfortable working independently in a remote environment
• Enrollment in or completion of a relevant degree program (Computer Science, Data Science, Software Engineering, or related field)
• Experience with Python, JavaScript, or another programming language used for AI/ML development
• Familiarity with AI/ML APIs (OpenAI, Anthropic, Hugging Face, LangChain, etc.)
• Exposure to cloud platforms (AWS, GCP, or Azure) or contact center platforms (Amazon Connect, Zendesk, Genesys, Zoom)
• Experience with Claude Code or similar AI-assisted development tools
• Understanding of API integrations, webhooks, or serverless architectures

Qualifications

Must Haves

• Hands-on experience using modern AI tools (Claude, ChatGPT, Copilot, Gemini, Cursor, or similar)
• Curiosity and drive to learn — ability to self-direct research and synthesize findings
• Strong written and verbal communication skills; ability to explain AI concepts to non-technical audiences
• Comfortable working independently in a remote environment

Nice to Haves

• Enrollment in or completion of a relevant degree program (Computer Science, Data Science, Software Engineering, or related field)
• Experience with Python, JavaScript, or another programming language used for AI/ML development
• Familiarity with AI/ML APIs (OpenAI, Anthropic, Hugging Face, LangChain, etc.)
• Exposure to cloud platforms (AWS, GCP, or Azure) or contact center platforms (Amazon Connect, Zendesk, Genesys, Zoom)
• Experience with Claude Code or similar AI-assisted development tools
• Understanding of API integrations, webhooks, or serverless architectures