Technical Solutions Engineer

Summary

Candor Health is seeking a Technical Solutions Engineer to support clients with healthcare data integrations. The role involves understanding customer workflows, designing and implementing technical solutions, explaining APIs and data capabilities, maintaining documentation, configuring exports, and troubleshooting integration issues in collaboration with product, data, and engineering teams.

Responsibilities

• Join client calls to understand unique customer workflows and business requirements
• Ideate and collaborate with internal engineering teams on how to best implement Candor's healthcare data into client systems
• Serve as the technical expert explaining our API, flat file exports, and UI capabilities to customers
• Maintain and update clear technical documentation, integration guides and solution proposals for our clients and prospects
• Set up and configure custom data exports tailored to individual client needs
• Implement last-mile technical solutions to ensure seamless data integration for clients
• Collaborate closely with product, data, and engineering teams to translate customer needs into technical requirements
• Troubleshoot integration issues and provide timely resolution to customer technical challenges
• Leverage AI tooling, create and refine shared skills to effectively to improve the quality and velocity of our remediation of client issues

Skills

• 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles
• Experience in writing SQL queries for data validation, transformation, and troubleshooting
• Comfortable in a terminal, reading code, and working with APIs
• Skilled at explaining complex technical concepts to both technical and non-technical stakeholders
• Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases
• Experience in tracking down critical issues and client questions, being the point person for client escalations
• Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions
• Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes
• Experience with healthcare tech is a plus

Qualifications

Must Haves

• 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles
• Experience in writing SQL queries for data validation, transformation, and troubleshooting
• Comfortable in a terminal, reading code, and working with APIs
• Skilled at explaining complex technical concepts to both technical and non-technical stakeholders
• Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases
• Experience in tracking down critical issues and client questions, being the point person for client escalations
• Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions
• Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes

Nice to Haves

• Experience with healthcare tech is a plus